Junior IT Support & Service Desk Analyst

Keywords Studios Plc.; Katowice; On-site; PLN 50,000 - 70,000; Full time

Job summary

A global services provider for video games is seeking a Junior Support Bar Analyst in Katowice. This role involves first- and second-line support, resolving customer inquiries, and maintaining service desk operations. Ideal candidates should demonstrate excellent customer service skills, possess a strong problem-solving ability, and have prior experience in a customer service role. You'll work in a dynamic environment with opportunities for growth. Benefits include a medical package, flexible dress code, and a chill zone in the office.

Benefits

Medical package

MyBenefit cafeteria platform

Employee Assistance Program (EAP)

No dress code

Chill zone & beverages and fruits in the office

Qualifications

• Internships or/and previous work experience in a customer service or Helpdesk role.
• Ability to operate effectively in a dynamic, fast-paced environment.
• Ability to learn quickly and adapt to new software applications.

Responsibilities

• Act as front-line support for local employees.
• Respond promptly to customer inquiries and troubleshoot issues.
• Maintain accurate records, including call logs and ticketing systems.

Skills

Knowledge of first line support operations

Excellent relationship building skills

Strong customer service orientation

Very good English language skills

Good problem-solving skills

Job description

A global services provider for video games is seeking a Junior Support Bar Analyst in Katowice. This role involves first- and second-line support, resolving customer inquiries, and maintaining service desk operations. Ideal candidates should demonstrate excellent customer service skills, possess a strong problem-solving ability, and have prior experience in a customer service role. You'll work in a dynamic environment with opportunities for growth. Benefits include a medical package, flexible dress code, and a chill zone in the office.