Junior Helpdesk & IT Support Analyst

Keyword Studios; Katowice; On-site; PLN 105,000 - 149,000; Full time

Job summary

A global video game services provider in Katowice is seeking a Junior Support Bar Analyst to provide IT support and service desk operations. You will be the main point of contact for internal users, responding to inquiries and troubleshooting issues. The ideal candidate will possess strong customer service skills and be able to work effectively in a dynamic environment. This role offers a medical package, a cafeteria platform, and a relaxed dress code.

Benefits

Medical package

MyBenefit cafeteria platform

Employee Assistance Program (EAP)

No dress code

Chill zone & beverages in the office

Qualifications

• Knowledge of first line support operations.
• Excellent relationship building skills.
• Very good English language skills.

Responsibilities

• Act as front-line support for local employees.
• Respond promptly to customer inquiries and troubleshoot issues.
• Ensure SLAs are met for high-level user experience.

Skills

Customer service orientation

Problem-solving skills

Communication skills

Active listening skills

Job description

A global video game services provider in Katowice is seeking a Junior Support Bar Analyst to provide IT support and service desk operations. You will be the main point of contact for internal users, responding to inquiries and troubleshooting issues. The ideal candidate will possess strong customer service skills and be able to work effectively in a dynamic environment. This role offers a medical package, a cafeteria platform, and a relaxed dress code.