Junior Gainsight Administrator

Elsevier; Remote; PLN 50,000 - 70,000; Full time

Job summary

A global information analytics company is seeking a proactive Junior Gainsight Administrator to manage the Gainsight platform, focusing on administration and configuration to support its Academic and Government customer success teams. The role is remote, preferably located near Warsaw, and involves collaboration with multiple stakeholders to optimize customer engagement. The ideal candidate holds a Bachelor's degree and has experience with CRM systems. Competitive benefits are included.

Benefits

Private medical insurance

Multisport card

Life insurance

Lunch card

Employee Capital Plan

Training and development programs

Qualifications

• 1-3 years working experience with CRM or customer support systems.
• Experience with Gainsight is a plus.
• Demonstrated technical skillset for system configuration.

Responsibilities

• Administer, configure, and optimize Gainsight platform.
• Collaborate with teams to gather business requirements.
• Manage day-to-day support of Gainsight users.

Skills

Customer-first mindset

Problem solving

Process Improvement

Analytical Thinking

Communication

Collaboration

Technical acumen

Education

Bachelor’s degree in technology, operations, or relevant field

Tools

Gainsight Administration

CRM systems

Marketing automation systems

Job description

## .Junior Gainsight Administrator page is loaded## Junior Gainsight Administratorlocations: Poland: Spaintime type: Full timeposted on: Posted Todayjob requisition id: R105034**Position:** **Junior** **Gainsight Administrator****Location: Poland, homebased (preferred Location: close to Warsaw) or Spain, homebased (preferred Location: close to Madrid)****Languages: English, any other additional Language is a plus**Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.**About the Role**We are seeking a proactive and detail-oriented Junior Gainsight Administrator to join our team. In this role, you will be responsible for the day-to-day administration, configuration, and optimization of our new Gainsight platform to support our Academic and Government (A&G) Customer Success Team. The A&G Customer Success Team has over 100 customer success managers that are structured in regional teams (Americas, EMEA, APAC) with a central expert team. The A&G Customer Success Team work with our Academic and Government customers to ensure they get optimal value of Elsevier’s solutions and help build trusted partnerships. You will work cross-functionally to ensure Gainsight is effectively leveraged to drive customer engagement, retention, and growth. After the successful implementation and optimization of Gainsight your responsibilities could grow into supporting other sales tools as well (e.g. Clari). In your day-to-day work you will be guided by the Sales Process and Tools Manager and work closely together with Systems Training Manager and other system-focussed colleagues. Your key stakeholders will be -amongst others- the A&G Customer Success Teams and A&G Customer Success Strategy and Operations.**Key Responsibilities:****System Set-up:*** Help to configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations) in close collaboration with sales process and tools manager and others* Collaborate with cross-functional end users -and guided by the Sales Process and Tools Manager and other stakeholders- to gather business requirements that impact Gainsight and configure the system to meet those needs (partnering with other technology and other teams as needed)* Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds**System Management and Support*** Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions* Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform* Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies* Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release**Qualifications:*** **Education**: Bachelor’s degree, or equivalent experience in a relevant field (e.g., technology, operations, business analysis, database administration)* **Experience:** 1-3 years working experience as end-user of a CRM, customer support system, or marketing automation system* **Skills:** Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software, strong technical skillsets* **Nice to have Certifications:** Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification and/or CRM administration experience**Key Competencies:*** Customer-first mindset* Problem solving with a systems mindset* Process Improvement* Analytical Thinking* Communication and Collaboration* Technical acumen**Work in a way that works for you**We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.**Working for you**We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:* Private medical insurance (Luxmed)* Multisport card (Multisport)* Life insurance (UNUM)* Lunch card (Edenred)* Employee Capital Plan (PPK) - with 3% participation rate by employer* Trainings and development programs under RELX Group We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let’s shape progress together. Join us.elsevier.com/about/careers