Junior Collections Administrator with English (He/She/They)

careersinpoland; Kraków; Hybrid; PLN 50,000 - 65,000; Full time

Job summary

A global professional services company is seeking a Junior Collections Administrator to support collections teams across multiple regions. The role involves processing account suspensions and reactivations, preparing reports, and collaborating with external teams. Candidates should be fluent in English, detail-oriented, and knowledgeable in MS Office. Offering flexible work arrangements, the position allows a blend of remote and onsite work, depending on project needs. Excellent training and support will be provided.

Benefits

Private medical care

Life insurance

Multisport and lunch card

Access to MyBenefit platform

Continuous learning opportunities

Qualifications

• Fluent in written and spoken English.
• Availability for full-time work, 8 hours daily.
• Attention to detail and good knowledge of MS Office.

Responsibilities

• Process account suspensions and reactivations.
• Prepare various reports and analysis.
• Close cooperation with external collection activities.

Skills

Fluent English (min. B2)

Attention to detail

Good knowledge of MS Office

Tools

MS Excel

Google Sheets

Job description

Junior Collections Administrator with English (He/She/They)

Accenture - Level: specialist, Working hours: Full time, published 2025/11/27

As a part of the Collections Admin Team, you will support Collections Teams located in EMEA, APAC, LATAM, and NA. The environment is internationally dynamic. Working in partnership with the Collections Team and Outside Collection Agencies will be key to your success.

What will you do:

• Processing account suspensions and reactivations.
• Order processes put on hold.
• Processing of new order approvals.
• Accounts and inquiries assignment.
• DRT and OCA reassignment and Flags.
• Close cooperation with external collection activities.
• Preparing various reports and analysis.
• Placing accounts in OCA.
• Very close interactions with Debt Recovery team / Credit Team.
• Monthly billing reconciliation.
• Reporting – adhoc required both internally and externally.
• Process improvements and implementation.
• Other – interaction with Internal teams.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office – depending on specific project circumstances.

With all our roles, there is some in‑person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work‑life needs.

WHAT’S IN IT FOR YOU?

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

HERE’S WHAT YOU’LL NEED:

• Written and spoken fluency in English language (min. B2 level is required).
• Full‑time availability, 8 hours daily from Monday to Friday.
• Good knowledge of MS Office package.
• Strong attention to detail.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

BONUS POINTS IF YOU HAVE:

• Experience in Customer Service, Call Center, OTC Collections, BPO, Shared Services.
• Knowledge of MS Excel and Google Sheets.

What we can offer

• Inclusion & Diversity in practice in truly multinational environment.
• Eco‑friendly offices.
• Cooperation with globally recognized clients and access to the latest technology solutions.
• Online and classroom trainings to master your skills.
• Onboarding program and dedicated Buddy.
• Unique community with sport, volunteering activities and outings.
• Access to MyBenefit platform.
• Multisport and lunch card.
• Private medical care and life insurance.
• Referral program with bonuses for referring new employees.
• Modern office in the city centre of Warsaw.
• Chill room, game room, library and coffee‑backs at terrace.

ABOUT US: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.pl.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button.

When applying please enclose the below statement: I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.