Junior Client Operations Partner - UK Team

Nabla; Warszawa; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid schedule

International team

English used daily

LinkedIn Learning access

Multisport card

Private medical coverage

Life insurance

Volunteer time off

Employee Assistance Program

Job summary

NIQ in Warsaw is seeking a Junior Client Operations Partner to serve as the main operational contact for corporate clients, coordinating requirements, delivery timelines, and data modifications. You’ll work across Customer Success and Sales to ensure accurate information exchange and high‑quality service delivery.

You will collaborate with internal operations teams to troubleshoot, translate client needs into actionable work orders, and monitor progress through to successful delivery while

Qualifications

• 2+ years of experience working with corporate clients.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.
• Ability to work across teams and manage multiple projects.
• Proactive, client-focused mindset.

Responsibilities

• Serve as the primary operational contact for clients, handling requirements, delivery timelines, data changes, and quality issues.
• Communicate with clients and coordinate calls/meetings with Success and Sales teams.
• Gather client requirements, translate to internal work orders, set timelines, monitor progress.
• Collaborate with internal operations teams to troubleshoot client inquiries and ensure smooth workflow.
• Ensure high-quality solution delivery within agreed timelines.
• Identify opportunities to enhance client data and propose improvements.
• Coordinate BAU post-production quality checks with relevant teams.
• Participate in escalation meetings and maintain alignment with stakeholders.

Skills

Client engagement

Problem solving

Communication skills

Team collaboration

Analytical thinking

Job description

Job Description

As a Junior Client Operations Partner, you will be at the forefront of client interactions, serving as a key point of contact to provide tailored solutions that address client‑specific needs. This role is focused on building and maintaining strong client relationships by working closely with internal teams at NIQ to align strategies and deliver seamless solutions.

This role offers an exciting opportunity to work closely with diverse clients, enhancing their experience with NIQ’s solutions while ensuring high‑quality service delivery.

Key Responsibilities:

• Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
• Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
• Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
• Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
• High‑Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed‑upon timelines.
• Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost‑effective, and enduring database production for NIQ.
• Quality Assurance & Post‑Production: Coordinate with Business‑as‑Usual (BAU) teams on post‑production and pre‑delivery quality checks, guaranteeing the highest level of service for clients.
• Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.

What You’ll Bring:

• 2+ years of experience working with corporate clients
• Strong problem‑solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions.
• Excellent communication skills, both written and verbal, with a client‑centric mindset.
• Ability to work collaboratively across different teams and manage multiple projects effectively.
• Proactive attitude with a focus on continuous improvement and client satisfaction.

What We Offer:

• Convenient Schedule – We operate in a hybrid work system, with two days a week in the office and the remaining days from home. This gives you the flexibility to work in the environment that suits you best. We also provide all the necessary equipment to make sure you can perform your duties effectively from home.
• International Team – You’ll be working with a diverse, international team, interacting daily with colleagues and stakeholders from different countries. English will be your primary language, giving you the chance to work in a truly global environment.
• Skill Development – This role provides an exciting opportunity to develop expertise by working closely with diverse clients. You'll gain firsthand experience in understanding client needs, delivering tailored solutions, and managing complex projects, which will sharpen your analytical, communication, and client management skills.
• Career Growth – As part of an international organization, you’ll have access to various development programs and opportunities for relocation within other departments or even countries. Your growth matters to us, and we’re committed to supporting your professional journey!
• Benefits Package – Our benefits package includes a Multisport card (paid partially by an employee and by NIQ – optional), private medical coverage through Medicover, life insurance, and a Benefit platform to purchase cinema and theater tickets. You’ll also have volunteer time off to contribute to causes that matter to you.
• Well‑being – Your well‑being is a priority. Through our Employee Assistance Program (EAP), you have 24/7 access to confidential support whenever needed. We also offer additional days off and recognize significant moments in your life.
• LinkedIn Learning – You’ll receive free access to LinkedIn Learning, allowing you to develop new skills at your own pace. From technical knowledge to personal development, this platform offers a wide range of courses to support your career growth.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion