Customer Success (Senior) Analyst

Nabla; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee‑Assistance‑Program (EAP)

Job summary

NIQ Kraków is seeking a budding data analyst to support client insights and deliver high-quality analytics across multiple data sources. You will help turn datasets into actionable recommendations and client-ready presentations.

Ideal candidates have a marketing-related degree, strong Excel/PowerPoint skills, and a knack for storytelling with numbers. Fluency in Korean and business English is required, with fresh graduates welcome.

Qualifications

• Bachelor's degree in Marketing or related field; fresh graduates welcome.
• Experience in market research industry is a plus.
• Strong analytical mind and proactive.
• Ability to deliver analytic presentations to clients.

Responsibilities

• Take ownership of client deliverables quality, including datasets and reports.
• Manage client relationships and deliver high-quality analytics and presentations.
• Analyze and synthesize data sources to generate actionable insights.
• Create reports, dashboards, and data-driven stories communicating findings.
• Build relationships with clients and internal stakeholders to identify growth opportunities.
• Deliver training and maintain expertise in research methodologies and NIQ solutions.
• Drive continuous improvement and contribute to process enhancements.

Skills

Analytical mindset

Proactive

Client presentations

Communication skills

Korean (native)

Business English

Education

Bachelor's Degree in Marketing or related field

Tools

MS Office (Excel, PowerPoint)

Job description

Job Description

This role is responsible for enabling NIQ and its clients to achieve critical business objectives, including client satisfaction and financial growth, by delivering high-quality analytics, actionable insights, and exceptional client engagement. Through the analysis of consumer, market, and retail measurement data, this role drives informed decision‑making, identifies growth opportunities, and delivers meaningful business insights while fostering strong client partnerships and ensuring research excellence.

• Take ownership of the quality of client deliverables, including datasets, reports, and other outputs, while supporting service stability and operational excellence.
• Manage client relationships and deliver high‑quality analytics, insights, and presentations aligned with client needs and NIQ standards.
• Analyze and synthesize multiple data sources to generate actionable business insights and support decision‑making.
• Create impactful reports, dashboards, and data‑driven stories that communicate key findings effectively.
• Build strong relationships with clients and internal stakeholders, collaborating cross‑functionally to understand business objectives and identify growth opportunities.
• Deliver training and maintain expertise in research methodologies, analytical techniques, and NIQ solutions.
• Drive continuous improvement by contributing to or leading process enhancement initiatives that improve client service, operational efficiency, and team productivity.
• Contribute to business growth and continuous process improvement through proactive problem‑solving and innovation.
• Demonstrate NIQ values through collaboration, knowledge sharing, integrity, and a commitment to excellence in client service.

Qualifications

• Bachelor’s Degree, preferably in Marketing or related field and with less than 2 years working experience. Fresh graduates are welcomed to apply.
• Experience in market research industry is a plus.
• Strong analytical mind and proactive.
• Ability to deliver the analytic presentation to client.
• Native level Korean and strong business English skill is required.
• Good oral and written communication and presentation skills.
• Technically proficient in MS Office (Excel, PowerPoint) applications.
• General interest in consumer packaged goods industry and retail/trade environment.
• Confidence working with numbers and structured data.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee‑Assistance‑Program (EAP)

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion.