IT System Administrator

Paessler AG; Kraków; Hybrid; PLN 140,000 - 190,000; Full time

Benefits offered by this job

Flexible working hours

Onboarding program

International team

Flat hierarchies

Friendly workplace

Job summary

Paessler AG in Kraków is seeking an experienced IT Systems Administrator to join our Service Desk team. You will bring seasoned IT generalist expertise to operating IT infrastructures, resolve issues, and deliver high quality support for Windows servers, firewalls, and networks.

The role emphasizes Entra ID/Azure AD, Microsoft 365 administration, and collaboration across departments on security solutions, backups, and IT projects. Flexible environment and international team.

Qualifications

• Senior experience with Windows Server and Client Administration.
• Experience with service desk, including providing outstanding support in rapid timeframes.
• 3+ years managing Microsoft Entra ID (Azure AD), including identity and access management, conditional access policies, hybrid identity/Azure AD Connect, and single sign-on configurations
• 3+ years hands-on experience with Microsoft 365 administration and support different departments by implementing the required solutions and enhancements for the successful use of M365 services
• Relevant certifications such as MS-102 (Microsoft 365 Administrator), SC-300 (Identity and Access Administrator), SC-401 (Administering Information Security in Microsoft 365), CompTIA Network+, CompTIA Security+ are a strong plus

Responsibilities

• As part of the IT team, you will ensure the smooth and secure operation of the infrastructures, clients, and services used here at Paessler
• You perform a wide variety of troubleshooting problems with systems, networks, and clients as part of our IT Helpdesk
• You support automated delivery, configuration management, and software updates on all end devices and servers, leveraging M365 and Entra ID-integrated tooling where applicable
• You answer requests from our employees in a timely manner with a high degree of customer satisfaction
• You assist in problem solving, drawing on your deep familiarity with the M365 ecosystem, including Azure and Entra ID
• You plan and execute a wide variety of Enterprise IT Projects as assigned
• You plan, operate, and improve our client management processes and tools, making recommendations for backup solutions, security solutions and other solutions in the IT landscape
• You support security incident protocol as needed

Skills

Windows Server Administration

Microsoft Entra ID (Azure AD)

Microsoft 365 administration

IT Service Desk / Helpdesk

Azure networking

Customer support

Tools

M365 tooling

Entra ID tooling

Job description

As an IT Systems Administrator for Paessler, you will be a seasoned IT Generalist on our team helping bring extensive experience in operating IT Infrastructures. You will work to resolve IT issues as part of our Service Desk team, delivering high quality answers and providing outstanding customer support. A deep understanding of Windows Servers, Firewalls, and Network Operations will be critical in our environment. Someone that has been working with Azure, Entra ID, networking and virtualization technologies will be of great impact to our existing team.

YOUR TASKS

• As part of the IT team, you will ensure the smooth and secure operation of the infrastructures, clients, and services used here at Paessler
• You perform a wide variety of troubleshooting problems with systems, networks, and clients as part of our IT Helpdesk
• You support automated delivery, configuration management, and software updates on all end devices and servers, leveraging M365 and Entra ID-integrated tooling where applicable
• You answer requests from our employees in a timely manner with a high degree of customer satisfaction
• You assist in problem solving, drawing on your deep familiarity with the M365 ecosystem, including Azure and Entra ID
• You plan and execute a wide variety of Enterprise IT Projects as assigned
• You plan, operate, and improve our client management processes and tools, making recommendations for backup solutions, security solutions and other solutions in the IT landscape
• You support security incident protocol as needed

YOUR PROFILE

• Senior experience with Windows Server and Client Administration is required
• Experience with service desk, including providing outstanding support in rapid timeframes
• You have in-depth expertise (3+ years) managing Microsoft Entra ID (Azure AD), including identity and access management, conditional access policies, hybrid identity/Azure AD Connect, and single sign-on configurations
• You bring 3+ years of hands-on experience with Microsoft 365 administration and support different departments by implementing the required solutions and enhancements for the successful use of M365 services
• Relevant certifications such as MS-102 (Microsoft 365 Administrator), SC-300 (Identity and Access Administrator), SC-401 (Administering Information Security in Microsoft 365), CompTIA Network+, CompTIA Security+ are a strong plus

FACTS FOR YOU

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a family-friendly environment
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 400+ employees

For us, diversity is more than just a word - it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!