IT Support Specialist with French, English and Polish

Sii Poland; Szczecin; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading IT support company in Szczecin is seeking an IT Support Specialist fluent in French, English, and Polish. You'll provide technical support mainly for aerospace and defence sectors while working flexible 10-hour shifts. Ideal candidates possess proactive problem-solving abilities and excellent customer service skills. Join a supportive management team in a comfortable, well-equipped office environment with numerous benefits.

Benefits

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Access to experts

Open management team

Profit sharing

Passion Sponsorship program

Integration events

Well-equipped offices

MySii app

Medical care

Qualifications

• Excellent written and verbal communication skills in French, English, and Polish.
• Proactive and eager to learn from colleagues.
• Strong team player with the ability to work independently.
• Proven ability to deliver exceptional customer service.
• Strong telephone etiquette and professional communication skills.

Responsibilities

• Provide technical support for internal and external users, resolving issues.
• Diagnose and troubleshoot technical problems based on user reports.
• Escalate complex cases to appropriate specialists.
• Ensure prompt issue resolution while adhering to SLAs.
• Log and track support requests using relevant tools.
• Offer remote support for VPN users and assist with mobile devices.
• Maintain and update documentation, including technical procedures.
• Communicate system alerts and outages to users as needed.

Skills

Technical support

Troubleshooting

Customer service

Communication skills in French

Communication skills in English

Communication skills in Polish

Tools

Microsoft tools

Job description

We are looking for an IT Support Specialist with French, English and Polish languages. You will be providing IT support to one of the major players in the aerospace/defence sectors in the US and Canada, also supporting other international locations.

You will be working 10-hour shifts, 4 days a week, during afternoons and evenings.

Your tasks

• Provide technical support for internal and external users, resolving issues related to hardware, software, networks, and telecommunications
• Diagnose and troubleshoot technical problems based on user reports, leveraging expertise and historical data to identify solutions
• Escalate complex cases to appropriate specialists
• Ensure prompt and effective issue resolution while adhering to service level agreements (SLAs)
• Log and track support requests using relevant tools, maintaining accurate records
• Offer remote support for VPN users and assist with mobile devices, encrypted USBs, and secure network accounts
• Maintain and update documentation, including technical procedures and processes
• Communicate system alerts and outages to users as needed

Requirements

• Good knowledge of Microsoft tools and systems
• Proactive and eager to learn from colleagues
• Strong team player with the ability to work independently
• Excellent written and verbal communication skills in French, English, and Polish
• Proven ability to deliver exceptional customer service
• Strong telephone etiquette and professional communication skills
• Residing in Poland required

Job no. 251106-K1Z5L

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care