IT Support Engineer

Inetum; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Job summary

Inetum Polska, part of Inetum Group, seeks a support-focused developer to maintain internal applications. You'll diagnose issues in C# and SQL, reproduce bugs, and document resolutions in the ticketing system. Strong English and willingness to learn business domains are required.

Hybrid work options available in Poland; possible B2B or employment contract. You will work with tools like Visual Studio and SQL Server Management Studio and collaborate with global teams to deliver reliable IT

Qualifications

• Basic C# knowledge and ability to read and understand C# code.
• Experience or willingness to provide application support for a proprietary business app.
• Good communication and adequate English to understand problems and follow instructions.
• Nice to have: ability to use/read tools like Visual Studio and SQL Server Management Studio.

Responsibilities

• Maintenance and development of internal applications.
• Retrieving source code and reproducing reported bugs in applications.
• Analyzing issues in C# code and SQL databases.
• Documenting problem resolutions in the ticketing system.
• Escalating more complex tickets to third-line support.
• Using application documentation describing common issues.
• Applying knowledge of C# and SQL to diagnose and resolve tickets.

Skills

C#

REST API

Angular

SQL

Visual Studio

SQL Server Management Studio

SVN

Git

Tools

Visual Studio

SQL Server Management Studio

SVN

Git

Job description

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

• Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.
• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Job Description

Tasks:

• Maintenance and development of custom internal applications.
• Retrieving source code and reproducing reported bugs in applications.
• Analyzing issues in C# code and SQL databases.
• Documenting problem resolutions in the ticketing system.
• Escalating more complex tickets to third-line support.
• Using application documentation containing descriptions of the most common issues.
• Applying knowledge of C# and SQL to diagnose and resolve tickets.

Qualifications

Must have:

Basic C# knowledge — able to read and understand C# code (or another OOP language like Java)

Experience or willingness to do application support for a proprietary business application (learn business domain and handle tickets)

Good communication and adequate English to understand problems and follow instructions

Nice to have:

Ability to use/read related tools (e.g., Visual Studio, SQL Server Management Studio) — can be learned on the job

Applications: C#, Rest API, Angular

DB: MS SQL Server, Informix

Source code: SVN, Git

Additional Information

Proficiency in Polish, English, and German at least at the B2+ level.

You choose the form of cooperation yourself – employment contract or B2B contract.

We hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report is available at: