IT Support Specialist (with German)

Capgemini Polska; Poland; Hybrid; PLN 89,000 - 134,000; Full time

Benefits offered by this job

Medical care

Private life insurance

Sports card

Therapeutic support (Capgemini Helplin

Educational podcast Let's talk about…

Hybrid work model

Home office package

Udemy Business access

Job summary

Capgemini Poland is seeking an IT Support Specialist (German) based in Opole to provide advanced IT support for German-speaking users. You will handle incidents and service requests, ensuring SLA compliance, and collaborate with international teams to deliver effective support and continuous improvement.

The role emphasizes high-quality customer service, problem solving, and knowledge sharing, with a hybrid working model and opportunities to grow within a global tech leader.

Qualifications

• Fluent German and good English communication skills.
• Experience in IT service desk, technical support, or service centre environments.
• Ability to resolve complex incidents and service requests.
• Strong customer focus and problem-solving skills.
• Experience working with SLAs and service management processes.
• Ability to collaborate effectively with international teams.
• Proactive approach to knowledge sharing and continuous improvement.

Responsibilities

• Provide advanced IT support and service coordination for German-speaking users.
• Resolve complex incidents and service requests in a timely manner.
• Ensure compliance with agreed service level agreements (SLAs).
• Collaborate with international teams to deliver effective support.
• Contribute to knowledge sharing and continuous service improvement.
• Build high customer satisfaction through professional communication and problem resolution.

Skills

German language

English language

IT support experience

Customer focus

SLA knowledge

Team collaboration

Problem solving

Knowledge sharing

Job description

IT Support Specialist (with German)

Miejsce pracy: Opole

Technologies we use

Operating system

• Windows

About the project

You will provide advanced IT support to German-speaking users, resolving incidents and service requests while ensuring high service quality and SLA compliance. You will collaborate with international teams, contribute to continuous service improvement, and deliver excellent customer service through effective communication and problem-solving.

This is how we organize our work

This is how we work

• you have influence on the technological solutions applied
• you develop the code \"from scratch\"
• you focus on product development
• you focus on code maintenance
• agile

Team members

• backend developer
• fullstack developer
• technical leader
• devOps
• data scientist

Your responsibilities

• Provide advanced IT support and service coordination for German-speaking users.
• Resolve complex incidents and service requests in a timely manner.
• Ensure compliance with agreed service level agreements (SLAs).
• Collaborate with international teams to deliver effective support.
• Contribute to knowledge sharing and continuous service improvement.
• Build high customer satisfaction through professional communication and problem resolution.

Our requirements

• Fluent German and good English communication skills.
• Experience in IT service desk, technical support, or service centre environments.
• Ability to resolve complex incidents and service requests.
• Strong customer focus and problem-solving skills.
• Experience working with SLAs and service management processes.
• Ability to collaborate effectively with international teams.
• Proactive approach to knowledge sharing and continuous improvement.

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast \"Let's talk about wellbeing\" which you can listen to on Spotify.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

This is how we work on a project

• code review
• Continuous Deployment
• Continuous Integration
• integration tests
• test automation
• unit tests

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Poland

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).