IT Specialist

Sitel; Województwo mazowieckie; On-site; PLN 30,000 - 40,000; Full time

Job summary

A leading outsourcing company in Warsaw is looking for an IT Helpdesk professional to troubleshoot technical issues and prepare workstations for agents. Candidates should speak English and Polish fluently and have knowledge of computer hardware and server configuration. This role offers career development and an attractive benefits package in a modern office environment.

Benefits

Multisport card

Private medical care

Holiday allowance

Eyewear purchase support

Qualifications

• Experience troubleshooting technical issues related to computer hardware.
• Basic configuration of servers and networks is required.
• Understanding of ITIL, PRINCE, ISO 9000, and ISO 27000 standards.

Responsibilities

• Troubleshoot technical issues related to computer hardware and applications.
• Prepare agents' computers for work.
• Collaborate with an international support team.

Skills

Fluent in English (B2)

Fluent in Polish (C1)

Knowledge of computer hardware

Experience with MS Outlook

Experience with Teams

Experience with MS Word and Excel

Familiar with server configuration

LAN/WAN maintenance knowledge

Job description

About Us

Foundever is one of the leading companies in the field of business process outsourcing, digital marketing, training, talent management, technology and innovation, consulting, and analytics!

IT HELPDESK

Warsaw

Responsibilities

• Troubleshooting technical issues related to computer hardware and internal applications;
• Preparing agents' computers for work;
• Basic configuration of servers, LAN/WAN, and Wi-Fi networks;
• Understanding IT infrastructure monitoring and analysis mechanisms;
• Working in accordance with standards such as ITIL, PRINCE, ISO 9000, and ISO 27000;
• Collaboration with an international support team;

What we are looking for

• You are fluent in English (B2) and Polish (C1);
• You have knowledge of computer hardware and basic configuration elements;
• You have experience configuring MS Outlook, Teams, and MS Word and Excel functions;
• You are familiar with server configuration and LAN/WAN and Wi-Fi network maintenance.

Additional Information

• Working hours: Monday - Friday 8:00 AM - 6:00 PM (8 hours per day);
• Work in our new office in Warsaw
• Contarct of employment or contract of mandate (for students under 26.)

What we offer

• Career development opportunities – 92% of our management team started their careers at Foundever as customer service consultants
• Attractive benefits package (Multisport card, private medical care)
• Work from a modern office in Warsaw
• A great atmosphere within a supportive team

What else you should know

• Holiday allowance and eyewear purchase support are standard with us
• If you’re a parent, your children can look forward to Christmas gifts from our company Santa
• Internal programs promoting a healthy lifestyle
• Access to extensive training platforms – because we care about the growth of our employees

Don’t wait – we’re looking forward to your application!