IT Service Manager

Hitachi ABB Power Grids; Kraków; On-site; PLN 120,000 - 160,000; Full time

Job summary

A leading global technology firm is seeking an experienced IT Service Manager in the Finance Domain. This role ensures the delivery and governance of IT services that support global finance operations. Candidates should have over 8 years in IT service management, excellent leadership skills, and a solid understanding of financial systems. Join us in powering a sustainable energy future with cutting-edge power grid technologies.

Qualifications

• 8+ years of experience in IT service management.
• Demonstrated success in leading finance projects.
• Exceptional English proficiency for global collaboration.

Responsibilities

• Owns delivery of IT services aligning with business needs.
• Manages application lifecycle and governance frameworks.
• Ensures IT projects are delivered on time and within scope.

Skills

IT service management

Stakeholder engagement

Leadership

Financial systems knowledge

Project management

Decision-making

Education

Bachelor’s or Master’s degree in IT / Finance

Tools

ITIL

Lean Six Sigma

PMI certification

Job description

The IT Service Manager in the Finance Domain at Hitachi Energy plays a pivotal role in ensuring the delivery, governance, and continuous improvement of IT services and applications that support global finance operations. This role bridges business needs with IT capabilities, ensuring that finance-related systems are reliable, secure, and aligned with strategic objectives. The position demands strong leadership, cross-functional collaboration, and a deep understanding of both IT service management and financial processes.

How you will make an impact:

• Owns the delivery of IT services and solutions, ensuring they meet business expectations and comply with architectural and operational standards
• Manages the lifecycle of domain-specific applications, including architecture, integration, and service landscape documentation
• Establishes governance frameworks for domain applications, ensuring alignment with internal controls, IT processes, and stakeholder requirements
• Builds strong relationships with business stakeholders, suppliers, and internal teams to drive strategic alignment and service excellence
• Leads product teams including application managers, solution architects, and business analysts. Responsible for staffing, performance, and process definition
• Oversees service portfolio budgets, evaluates new demands, and promotes strategic application portfolio planning
• Identifies opportunities for optimization, rightsizing services, and implementing new technologies in collaboration with architecture and innovation teams
• Ensures all assigned IT projects are delivered on time, within scope, and aligned with business objectives, actively contributing to project setup, execution, and transition to business-as-usual

Your background:

• Bachelor’s or Master’s degree in IT / Finance or related field, with the ability to bridge technical language and business rationale
• 8+ years of experience in IT service management, with a proven track record of driving global initiatives in multinational environments
• Demonstrated success in leading finance projects, with deep understanding of financial systems and business processes
• Skilled in engaging, influencing, and communicating with diverse stakeholders across business and IT domains
• Certified in PMI, ITIL, Lean six sigma and knowledgeable in process improvement methodologies
• Outstanding organizational, decision-making, and negotiation capabilities to manage complex project dynamics
• Exceptional written and spoken English proficiency, enabling clear and effective collaboration across global teams

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.