IT Senior Coordinator

Amer Sports Oyj; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

Amer Sports Oyj in Kraków is seeking an IT Senior Coordinator to oversee IT operations across retail stores in the EMEA region, coordinating Retail Business, Field Services, Infrastructure teams and external providers to ensure standardized, efficient operations.

The role requires fluent English (C1) and 5+ years in IT operations or multi-site IT support, strong stakeholder management, and experience with POS systems and retail applications.

Qualifications

• Fluent English (C1)
• 5+ years in IT operations or multi-site IT support
• Strong stakeholder management
• Experience with POS systems and retail applications
• Vendor coordination and service governance experience is preferred
• Retail IT environment or multi-site IT support preferred

Responsibilities

• Governance of IT services across retail stores
• Vendor management and external provider coordination
• Store lifecycle IT activities across locations
• Incident/change/problem coordination for retail IT
• Continuous improvement aligned with global IT frameworks

Skills

Vendor coordination

Stakeholder management

POS systems

Retail applications

Distributed environments

Tools

POS systems

Retail applications

Job description

IT Senior Coordinator, Retail Operations

role overseeing IT operations across retail stores in the EMEA region.

The position coordinates Retail Business, Field Services, Infrastructure teams and external providers to ensure standardized and efficient retail IT operations.

Responsibilities

• governance of IT services
• vendor management
• store lifecycle IT activities
• incident/change/problem coordination
• continuous improvement in line with global IT frameworks

Requirements

• Requires fluent English (C1)
• 5+ years in IT operations or multi-site IT support
• strong stakeholder management
• experience with POS systems and retail applications
• 5+ years of experience in IT operations / IT service delivery
• Retail IT environment or multi-site IT support (preferred)
• Proven experience in vendor coordination and service governance
• Experience in distributed environments (multiple locations/stores)
• Fluent English (written and spoken) at least C1 level