IT Program Director F/M

Lyreco Singapore Malaysia; Województwo pomorskie; Hybrid; PLN 360,000 - 600,000; Full time

Benefits offered by this job

Performance bonuses

Profit-sharing benefits (sport card, L

Life and health insurance

Training

Job summary

Lyreco is seeking an IT Program Director to lead the technology teams in a major transformation in Gdansk, Poland. The role partners with the business for merchandising and services, guiding PIM, pricing and SRM implementations to enable data-driven decisions and excellent service.

You will manage senior technology talent, develop leaders, and collaborate with the Group IS Director and IT Leadership Team to drive the overall IT strategy in an international environment.

Qualifications

• Proven ability to coach and develop a high performing team.
• 3-5 years managing managers and top technology talent.
• +5 years delivering and operating technology, preferably in merchandising, sales, service, ecommerce or marketing tech.
• Fluent in English.
• Strong balance of technical knowledge and business acumen.
• Strong analytical skills with a data-driven mindset.
• Ability to collaborate with internal and external stakeholders at all levels.
• Ability to innovate and lead transformation initiatives.

Responsibilities

• Lead technology teams that manage and develop tools for product and services data.
• Oversee PIM, pricing tools and SRM to support business goals.
• Partner with merchandising and product owners to deliver reliable services.
• Define technical capabilities and plans aligned with department strategy.
• Monitor KPIs and ensure SLAs are met with high customer satisfaction.
• Develop talents and succession planning within the IT team.

Skills

Leadership

Team coaching

Stakeholder management

English fluency

Strategic thinking

Data-driven mindset

Communication

Cross-functional collaboration

Innovation

Tools

PIM

Pricing tools

SRM

Job description

Are you excited for your new career adventure? At Lyreco, we offer more than just a job, but a career! Our IT Team is looking for a talented and ambitious new IT Program Director F/M to join our team in Gdansk (Poland).

Lyreco is the European leader and the third largest distributor of workplace products and services in the world. A privately owned company since 1926, Lyreco has constantly adapted to the evolutions of workplace thanks to its focus on excellence in customer experience, strong partnerships with renowned suppliers, and efficient logistics.

About Lyreco The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco's mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.

To learn more about Lyreco - see our career website here

In a context in a context of significant business and IT transformation, the primary role of the job is to lead the technology teams that manage, develop the tools used to manage a variety of applications connected to product and services data. The key applications managed are: PIM (Product Information Management), Pricing tools and SRM (Supplier Relationship Management), service management. This role will work directly with their internal customer who is the business leader for merchandising and services. Close relationship with other key business experts and Product Owners (PO) will be key to ensure an exceptional service is provided to the internal client. Leveraging their own teams technical experts and knowledge to deliver this exceptional service will be a key to the success factor.

Your main missions and objectives:

• Obtain a high level of satisfaction from the merchandising leaders
• Define and implement comprehensive technical capabilities and plans to enable the merchandising department strategy
• Collaborate with Merchandising teams to automate service and processes enabling agents to do higher value work while reduce cost to service.
• Leverage the latest developments in the selected technology partners to ensure the company maximizes benefits from purchased software.
• Develop, monitor and improve key performance indicators for accountable technology products and stay within agreed SLAs
• Identify and implement measures to reduce to total cost of ownership while improving capabilities provided to users
• Develop manager and expert talents to create a healthy succession of key roles within the Merchandising IT team
• Act as a general leader within the IT organization and be a trusted advisor to the Group IS Director and the IT Leadership Team
• Active member of the IT leadership Team to drive the overall IT strategy

Essential experiences and skills:

• Proven ability to coach and develop a high performing team
• 3-5 years managing managers and top technology talent
• +5 years of experience delivering and operating technology, preferable in a merchandising, sales, service, ecommerce or Marketing technology role
• Fluent in English
• Strong balance of technical knowledge and business acumen
• Strong analytical skills with a data driven mindset
• Ability to collaborate, build strong relationships and communicate effectively with internal and external stakeholders, both orally and in writing
• Ability to work at all management levels (executive management to operational teams)
• Ability to innovate

REASONS TO JOIN LYRECO:

• Experience working in an international environment.
• Performance bonuses
• Profit-sharing Benefits (sport card, life and health insurance, trainings)
• Hybrid working model (2 days per week) #LI-HR1 #LI-Hybrid #LM1

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.