IT Problem Manager - RCA & Incident Lead | Hybrid

Planet; Województwo mazowieckie; Hybrid; PLN 150,000 - 200,000; Full time

Job summary

A leading technology company in Poland seeks a Technical Problem Manager to oversee ITIL Problem Management processes. You will drive root cause analysis, collaborate with teams to resolve technical issues, and report on metrics. The ideal candidate has over 10 years of IT Service Management experience and strong communication skills. This role follows a hybrid work model, requiring three days a week in the office.

Benefits

Hybrid work model

Career growth opportunities

Qualifications

• 10+ years of experience in IT Service Management and/or Technical Lead roles.
• Proven ITIL framework experience, specifically in Problem and Incident Management.
• Hands-on experience with infrastructure and applications.

Responsibilities

• Manage the end-to-end ITIL Problem Management process.
• Conduct root cause analysis for major incidents.
• Provide updates to stakeholders on problem status and resolutions.

Skills

Analytical skills

Troubleshooting skills

Stakeholder management

Communication skills

Leadership skills

Education

Bachelor’s degree in Information Technology or related field

Tools

ServiceNow

Jira Service Management

Datadog

Grafana

Job description

A leading technology company in Poland seeks a Technical Problem Manager to oversee ITIL Problem Management processes. You will drive root cause analysis, collaborate with teams to resolve technical issues, and report on metrics. The ideal candidate has over 10 years of IT Service Management experience and strong communication skills. This role follows a hybrid work model, requiring three days a week in the office.