IT Operations Specialist (remote, Poland)

Prosoma; Polska; Remote; PLN 89,000 - 112,000; Full time

Benefits offered by this job

Luxmed prywatna opieka medyczna

Job summary

Prosoma prowadzi cyfrowe wsparcie psychologiczne dla osób chorych na raka. Szukamy osoby odpowiedzialnej za codzienne IT firmy: konta, laptopy, licencje i narzędzia, zapewnienie płynnego wejścia nowych pracowników i wyłączenie dostępu po odchodu.

Chęć proponowania usprawnień i ścisła współpraca z Liderem Technicznym są kluczowe. Zakres obejmuje zakładanie kont w Google Workspace z MFA/SSO, zarządzanie licencjami, wysyłkę sprzętu, audyty bezpieczeństwa, oraz tworzenie krótkich przewodników dla

Qualifications

• 3–5 lat doświadczenia w administracji IT
• Dobra znajomość Google Workspace i zarządzania urządzeniami Windows/Mac
• Zarządzanie licencjami i ustawieniami SaaS
• Świadomość bezpieczeństwa i RODO
• Dokumentowanie procesów i instrukcji

Responsibilities

• Zakładanie i usuwanie kont w Google Workspace i innych narzędziach z MFA i SSO
• Zarządzanie licencjami i ustawieniami SaaS, optymalizacja kosztów
• Kupowanie, konfiguracja i wysyłka laptopów w Polsce, Niemczech i USA
• Prowadzenie listy narzędzi, własności i terminów odnowień
• Zarządzanie numerami telefonów i kontami WhatsApp
• Utrzymanie automatyzacji SMS i bezpieczne wysyłanie wiadomości
• Podstawy security: menedżer haseł, SPF/DKIM/DMARC
• Przeprowadzanie kwartalnych przeglądów dostępu i szkoleń bezpieczeństwa
• Prowadzenie dokumentacji IT i przygotowanie dowodów do audytów ISO
• Odpowiadanie na pytania IT i tworzenie krótkich przewodników
• Zarządzanie domenami i zmianami DNS wspólnie z inżynierami
• Automatyzacja onboardingów i procesów

Skills

3–5 lat doświadczenia w IT administer

Google Workspace admin

Zarządzanie licencjami i ustawieniami

Bezpieczeństwo i GDPR

Dokumentacja i pisanie instrukcji

Tools

Windows i Mac urządzenia

Job description

Prosoma makes digital psychological support for people with cancer. More than 22,000 patients in Europe and the US have used our programs so far. We’re about 40 people spread across Poland, Germany and the US, and we’re growing fastest in the US right now.

What the job is

You’ll be responsible for day-to-day IT for the whole company. That means accounts, laptops, licences and tools, and making sure new people can work from their first day and leavers lose access on their last. When something is slow, manual or annoying, we expect you to notice it and suggest a better way. You agree bigger changes with our Technical Leader, and then you make them happen.

In practice you’ll:

• set up and remove accounts in Google Workspace and our other tools, with MFA and single sign-on wherever we can
• look after licences and admin settings for all our SaaS tools, and make sure we’re not paying for seats nobody uses
• buy, set up and ship laptops (Windows and Mac) to people in Poland, Germany and the US, and keep track of who has what
• keep a list of the tools we pay for, who owns them and when they renew, and check new tools before we sign up for them
• manage our company phone numbers and WhatsApp accounts: who has which number, setting up new ones and shutting down old ones
• keep our SMS automations running and up to date, and make sure messages are sent securely
• take care of the basics of security: password manager, email settings (SPF, DKIM, DMARC), sensible admin settings, and sorting things out when someone loses a laptop or clicks a phishing link
• run quarterly access reviews and security training, keep our IT documentation up to date, and prepare evidence for ISO audits and for partners who ask about our security
• answer IT questions from the team, and write short guides so we stop asking the same things
• manage our domains and make DNS changes together with Engineering

Most of all, we want you to automate what you can. If onboarding takes ten manual steps today, we’d like it to take two.

We’re looking for someone who

• has 3-5 years of experience in IT administration, ideally as the only or main IT person somewhere
• knows Google Workspace admin well and has managed Windows and Mac devices
• has managed licences, users and admin settings across many SaaS tools
• doesn’t need someone checking in every day, and likes to propose solutions rather than wait for instructions
• takes security and privacy seriously and understands GDPR
• writes things down
• speaks Polish and good English (you’ll talk to German and US colleagues every day)
• has automated things before, with Google Apps Script, Python or a no-code tool, and can tell us what difference it made

It’s a plus if you’ve been through an ISO audit (e.g. ISO 27001), worked with HIPAA or other healthcare data rules, supported people in several countries, or speak some German.

What we offer

• employment contract (UoP), 8,000-10,000 PLN gross per month, starting with a 2-month probation period
• fully remote within Poland
• Luxmed private medical care
• a lot of freedom in how you set IT up, in a company whose work actually helps people