IT Operations Lead & Service Desk Coordinator

Netguru; Województwo wielkopolskie; On-site; PLN 184,000 - 223,000; Full time

Benefits offered by this job

WorkSmile benefits

Remote stipend 175 PLN

Apple discounts

Team workshops

Knowledge sharing

Job summary

Netguru is seeking a Senior IT System Engineer to lead and own SME for core tools such as Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack. You will run regular team meetings, assign tasks, and nurture growth and engagement within a fast-paced tech environment.

The role requires strong Polish and English communication, proven team leadership of 3–5 people, and hands-on ITSM experience; ITIL Foundation certification is a plus. Competitive Polish compensation and benefits apply.

Qualifications

• Polish and English language proficiency required.
• Experience leading a team of 3–5 people.
• Experience with ITSM tools such as Jira SM, Zendesk, Freshdesk, Service Now.
• Experience managing hardware asset registry for laptops and accessories.
• Experience in fast-changing software development environments.
• ITIL Foundation Certificate held.

Responsibilities

• Owns and acts as SME for tools like Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack.
• Conducts regular team meetings and assigns tasks.
• Monitors team happiness and feedback, supports development and growth.
• Plans development budget, HR processes, onboarding/offboarding, performance reviews, salary reviews.
• Ensures alignment with company strategy and NG processes.

Skills

Polish (C1)

English (B2)

Team leadership

Agile experience

Proactive team player

Education

ITIL Foundation Certificate

Tools

Google Workspace

Azure

O365

Make

Jira

1Password

Slack

Job description

Netguru is seeking a Senior IT System Engineer to lead and own SME for core tools such as Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack. You will run regular team meetings, assign tasks, and nurture growth and engagement within a fast-paced tech environment.

The role requires strong Polish and English communication, proven team leadership of 3–5 people, and hands-on ITSM experience; ITIL Foundation certification is a plus. Competitive Polish compensation and benefits apply.