IT Helpdesk Specialist · Warsaw

Pyramid Games S.A; Warszawa; On-site; PLN 55,000 - 70,000; Full time

Benefits offered by this job

No-crunch working environment

Modern office location near Metro

Job summary

Pyramid Games S.A is seeking an IT Support Specialist in Warsaw, Poland. This role requires at least 2-3 years of relevant experience, strong knowledge of Windows Domain and Windows 11, along with excellent communication skills. You will act as the first line of IT support, installing and maintaining equipment, diagnosing issues, and managing service access. Join a supportive environment that values trust and respect, with additional perks like a modern office near Metro. Full office presence is required from 9 AM to 5 PM.

Qualifications

• 2-3 years of experience in a similar role.
• Good knowledge of Windows Domain.
• Ability to diagnose and fix issues in Windows 11.
• Experience managing access to internal & external services.
• Strong communication and client service skills.

Responsibilities

• Act as the first line of IT support for the team.
• Install, configure, and maintain workstations and equipment.
• Perform diagnostics, troubleshooting, and repairs.
• Document incidents and maintain ownership of tickets.

Skills

IT support experience

Windows Domain knowledge

Windows 11 expertise

Basic network knowledge

Advanced computer skills

Problem-solving attitude

Polish proficiency

English communication (B2 level)

Job description

Company description

Rebel Wolves are, at its core, a team of experienced veterans, who want to make great, and innovative Role-Playing Games! We’re working on a brand new story-driven AAA RPG Saga for PCs and consoles in Unreal Engine 5. And we’re looking for new people to join us!
Website: https://rebel-wolves.com

Game description

We’re working on an AAA dark fantasy RPG - the first title of a planned saga set in our brand-new universe. The visual style of cinematics is grounded and realistic.

Responsibilities

• Acting as the first line of IT support for the Rebel Wolves Team (1st and 2nd line, both on-site and remote support);


• Installing, configuring, and maintaining workstations and office equipment (desktops, laptops, printers, accessories, conference room hardware);


• Performing diagnostics, troubleshooting, and small repairs/upgrades (yes, screwdrivers will be involved);


• Resolving incidents reported by the team, documenting activities in Jira, and escalating when necessary;


• Maintaining full ownership of tickets throughout their lifecycle;


• Taking on additional tasks aligned with your interests and project needs.

Requirements

• At least 2-3 years of experience in similar role;


• Good knowledge of Windows Domain (what it is, how it works, adding users, modifying groups);


• Windows 11 expertise – ability to quickly diagnose and fix issues;


• Knowledge of modern PC architecture;


• Basic network knowledge - DHCP, DNS, VPN;


• Experience managing access to internal & external services (Google Workspace, Office 365, VPNs, licenses);


• Advanced computer skills and ability to learn new software quickly;


• Excellent communication and client service skills;


• Strong problem-solving attitude and efficient task management;


• Strong interpersonal skills and a proactive “can‑do” mindset;


• Native/proficient Polish;


• Ability to communicate in English (at least at B2 level);


• Ability to work from the office every day (9 am - 5 pm).

Nice to have

• Experience in the gamedev industry;


• Familiarity with macOS;


• Experience with Slack, Parsec, Perforce Helix Software;


• Passion for video games.

We offer

• Strict no-crunch working environment, based on trust and mutual respect;


• Modern office located in Ursynów close to the Metro Station.

Please be advised that we will contact only shortlisted Candidates.

Your personal data is processed by Rebel Wolves sp. z o.o., with its registered office in Warsaw (Dereniowa 60/U4, 02-776 Warsaw), as the Controller. You can contact the Controller at: [e-mail] . Your data is processed to conduct recruitment, conclude a contract, or defend legal claims. With your consent, your data may also be processed for future recruitment. You can withdraw your consent at any time by contacting us at the following e-mail address: [e-mail] . Full information on the processing of your personal data can be found here: https://rebel-wolves.com/en/legal/gdpr .