IoT Service Operations Engineer — Mobile Core & Global Support

Magentateam

Warszawa

Hybrid

PLN 120,000 - 190,000

Full time

36 hours ago

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Benefits offered by this job

Private medical care

Life insurance

Hybrid work model

Learning platforms access

Birthday day off

Free parking

Job summary

Magentateam in Warszawa is looking for an IoT Service Operations Engineer (Mobile Core) to ensure operational excellence for Deutsche Telekom's international M2M/IoT connectivity services. You will partner with IoT Operations teams across Germany and international markets to manage incidents, changes and performance across service chains.

This role requires 2+ years in telecom or IT infra, strong mobile core and IP networking expertise, and experience with Wireshark.

Qualifications

2+ years of experience in telecommunications, network operations, mobile data services or IT infrastructure environments.
Understanding of mobile network architecture and services (2G/3G/4G/5G).
Knowledge of Mobile Core technologies: APN, DNS, Diameter, Radius, PGW, EPC/ePC.
Strong IP networking knowledge: IPv4/IPv6, routing, DHCP, subnetting, troubleshooting.
Experience with Wireshark for diagnostics.
Familiarity with ISP services, CDN, DNS and Internet connectivity concepts.
Familiarity with Incident, Change and Problem Management processes.
Experience working with multiple stakeholders, vendors and international teams.
German language skills will be considered an advantage.

Responsibilities

Ensure operational excellence and service quality of Deutsche Telekom's international M2M/IoT connectivity services.
Cooperate closely with IoT Operations teams across Germany and international markets.
Coordinate and support Incident, Problem and Change Management processes.
Act as a Change Advisory Board member and coordinate service-impacting changes.
Collaborate with multiple vendors, drive escalations, support change execution and assess vendor performance.
Define and monitor service quality KPIs, including availability, stability, response times and customer experience indicators.
Document high-level end-to-end service architecture and service chains.
Maintain operational documentation, knowledge base articles, expert guidelines and on-call procedures.
Serve as a technical point of contact for SOC teams, internal stakeholders, vendors and customers.
Support SLA, OLA and ITIL process improvements and optimization initiatives.
Participate in monitoring strategy development and optimization activities.
Support the launch of new services and projects, ensuring operational readiness before commercial deployment.