Interim Specialist, Retail Operations

Pandora; Województwo mazowieckie; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading jewellery brand is looking for an Interim Retail Operations Specialist based in Warsaw, Poland. This temporary position will play a key role in supporting the Retail Operations department, coordinating processes between stores and the head office. Candidates should have a degree, experience in retail operations, and fluency in English and Polish. The role offers a hybrid work model with various employee benefits, including MEDICOVER medical care, flexible hours, and discounts on products.

Benefits

Hybrid work model

Flexible working hours

Attractive package of MEDICOVER medical care

Life insurance

Employee Pension Plans (PPE)

Qualifications

• Proactivity and curiosity, can-do attitude.
• Very good knowledge of retail and administrative processes.
• Ability to organize processes and work with operational and financial documentation.

Responsibilities

• Operational coordination of retail processes and systems.
• Providing administrative support to stores, including invoice processing.
• Identifying and implementing process improvements.

Skills

Experience in retail operations

Fluency in English

Good knowledge of MS Office

Strong analytical skills

Ability to work with POS systems

Education

Bachelor’s or master’s degree

Job description

Pandorais the world's largest jewellery brand, and we work every day on giving a voice to people's loves. Our office in Warsaw, Poland, is the regional Head Office for Pandora Eastern Europe (EE Cluster). From here, we manage across the region, handling our wholesale distribution as well as our owned and operated stores. In addition to our Warsaw office, we have smaller, local offices in Hungary, the Czech Republic and Romania supporting our business in these markets.

Pandora's business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of "We Care, We Dream, We Dare, We Deliver" and strive for continuous growth and knowledge sharing.

We are looking for a Interim Retail Operations Specialist who will play a key role in supporting our Retail Operations department. In this position, you will coordinate administrative processes between stores and the head office, collaborate closely with the Sales Department and Global Office to ensure excellent store support, and maintain strong partnerships with service providers, suppliers, and internal teams such as GBS and Procurement. This is a temporary replacement contract for approximately 19 months, until July 2027. Sounds like a perfect position for you? Read on and apply to #CrafttheIncredible in our EE Cluster Retail Operations Team!

Your Role will be all about:

• Operational coordination of retail processes and systems,
• Ensuring timely and consistent communication with stores via a dedicated application,
• Providing administrative support to stores, including invoice processing and cooperation with the Finance department,
• Supporting the Field Tech team during new store openings, refits, and relocations,
• Overseeing and updating data in the PUESC system (fiscal cash registers, authorizations, Tax Free),
• Identifying and implementing process improvements,
• Ongoing sales support regarding standards, processes, and ad hoc requests,
• Leading and coordinating departmental projects,
• Preparing communication and visual materials (Canva, InDesign),
• Working with operational data, analysing irregularities, and recommending solutions,
• Ensuring confidentiality of information and compliance with company procedures and policies.

We’re the perfect match, if You have:

• Bachelor’s or master’s degree,
• Experience in retail operations, retail support, or sales operations,
• Good knowledge of MS Office (especially MS Excel and PowerPoint),
• Fluency in English and Polish – verbally and written,
• Very good knowledge of retail and administrative processes,
• Proactivity and curiosity, can-do attitude,
• Ability to work with POS systems and digital tools,
• Strong analytical skills and high attention to detail,
• Ability to organize processes and work with operational and financial documentation.

Our Offer:

• Work in a company with a unique organizational culture focused on people and continuous development,
• Temporary assignment based on employment contract,
• Hybrid work model with 3 days of office work a week,
• Free parking for employees regardless of position (reservation required),
• Flexible working hours (start 8am-10am, finish 4pm-6pm),
• Attractive package of MEDICOVER medical care with dental care,
• Life insurance,
• Medicover Sport card and cafeteria program,
• Additional day off for birthdays and health check,
• Attractive discounts on PANDORA products,
• Employee Pension Plans (PPE),
• Additional benefits under the company’s social fund (e.g., holiday or kindergarten subsidies).

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. #LI-MP2