Inside Sales Specialist with German (m/f)

Arche Consulting; Katowice; Sur place; PLN 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Meal Voucher Card (probation)

ZFŚS Benefits (holiday co-funding)

Employee Referral Program

Private healthcare Allianz

Group life insurance Allianz

MultiSport card

PPE pension - 3.5%

Glasses cost co-funding

Commuter allowance

Wellbeing programs

Professional development opportunities

Résumé du poste

Arche Consulting in Katowice seeks a proactive customer operations specialist to manage our B2B client portfolio from inquiry to payment, coordinating with the commercial network.

You will process orders in SAP, validate documents, and liaise with logistics, finance, and production teams across Europe, using German and English for correspondence.

This role offers professional development and exposure to international trade, with a strong focus on service quality and cross-border collaboration.

Qualifications

• Completed degree in business administration, international trade, or related discipline.
• Minimum 1 year in customer service, inside sales, order execution, or B2B operations in an international environment.
• Solid understanding of international trade mechanisms (INCOTERMS, cross-border payments, export docs).
• Proficiency in SAP and MS Office.

Responsabilités

• Manage designated customer portfolio with relationship care and data maintenance.
• Review inquiries and technical requirements with internal teams.
• Prepare, issue, and follow up on sales quotations.
• Validate POs against agreements, pricing, capacity, and lead times.
• Process orders end-to-end in SAP and verify confirmations.
• Plan and optimize dispatch with logistics hubs and DCs.
• Monitor order volumes vs production outputs; manage inventory allocations.
• Track delivery status through invoicing and documentation.
• Collaborate cross-border with EU facilities and regional offices.
• Support credit reviews, payment terms, and cash collection.
• Resolve pricing, rebate, and settlement discrepancies.
• Process customer claims, returns, and complaints with QA coordination.
• Prepare cost calculations, meeting packs, and sales forecasts.
• Maintain structured client files and master data; professional German/English correspondence.
• Occasional representation at trade shows or visits.

Connaissances

German (C1)

English (B2/C1)

Formation

Business administration / International trade degree

Outils

SAP

Microsoft Office

Description du poste

You will provide comprehensive support as the primary point of contact for our existing B2B clients and prospective accounts, coordinating closely with our commercial network from initial inquiry through to final payment settlement. With a clear focus on service quality and sustainable business growth, you will oversee the operational, commercial, and administrative workflow for your designated market area.

Responsibilities

• Systematic relationship management, administrative care, and data maintenance for the designated customer portfolio.
• Reviewing customer inquiries and technical requirements in collaboration with internal technical teams.
• Preparing, calculating, issuing, and systematically following up on sales quotations.
• Validating incoming purchase orders against commercial agreements, pricing structures, capacity, and delivery lead times.
• Managing end-to-end order processing in ERP (SAP) and cross-checking plant order confirmations.
• Planning and optimizing dispatch schedules in coordination with regional logistics hubs and distribution centers.
• Continuous monitoring and reconciliation of client order volumes against actual production outputs.
• Managing dedicated inventory allocations, reserved materials, and client buffer stocks.
• Tracking delivery status end-to-end through to document release and invoicing.
• Close cross-border collaboration with European manufacturing facilities, logistics hubs, and regional sales offices.
• Supporting customer credit limit reviews, payment term validation, and monitoring timely cash collection.
• Investigating and resolving commercial discrepancies regarding prices, rebates, and settlement conditions.
• Processing customer claims, return requests, and complaints in coordination with quality departments.
• Preparing cost calculations, customer meeting packs, sales performance reports, and regular volume forecasts.
• Maintaining structured, compliant client files and master data.
• Executing all professional correspondence and documentation in German and English.
• Occasional representation at industry trade shows and client or production site visits as needed.

Qualifications

• Completed degree or formal vocational education in business administration, international trade, or a related commercial discipline.
• Minimum 1 year of hands‑on experience in customer service, inside sales, order execution, or B2B customer operations within an international environment.
• Solid practical understanding of international trade mechanisms (INCOTERMS, cross‑border payment structures, export documentation).
• Proficiency in Microsoft Office and enterprise ERP software (practical SAP experience required).
• Professional fluency in German (C1) and English (B2/C1); working knowledge of French is an advantage.
• Strong commercial mindset, problem‑solving orientation, and constructive negotiation skills.
• Proven ability to work independently with high accountability, combined with collaborative teamwork in multi‑site matrix structures.
• Clear and effective interpersonal communication skills across various organizational levels.
• During the 3-month probation period:
• Prepaid meal card (Meal Voucher Card).
• Access to the Company Social Benefits Fund (ZFŚS), including holiday co‑funding and holiday vouchers.
• Employee Referral Program.

After successful completion of the probation period:

• Private healthcare plan with Allianz.
• Group life insurance with Allianz.
• MultiSport card.
• Employee Pension Scheme (PPE) - employer-funded contribution of 3.5% of gross salary.
• Co‑funding for prescription glasses.
• Commuter allowance (subsidy based on home-to-office distance under internal policy, up to approximately PLN 270 per month).
• Various sports initiatives and wellbeing programs.
• Professional development and training opportunities.