Inside Sales Representative

Arrow Electronics; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Multisport

Weekly fruit days

Hybrid work model

4 days in the office

1 day at home after probation

Job summary

Arrow Electronics in Kraków, Poland, is seeking an Inside Sales Representative to be the first point of contact for customers. You will manage daily operations, quotes, orders, and forecasts, collaborating with account managers and internal teams to maximize market share and profitability.

Responsibilities include handling renewals and new opportunities, engaging end users, and delivering timely, professional communication.

Qualifications

• Sales and customer service experience required.
• Fluent in English and Polish (written & spoken).
• Proficiency in sales and office systems.
• Experience with CRM tools (Salesforce or equivalent) and Microsoft Dynamics.
• Able to manage a high-volume renewal pipeline.

Responsibilities

• Manage a portfolio of renewal and new opportunities using a 120-day renewal cadence.
• Proactively engage end users to secure renewals and identify upsell opportunities.
• Deliver a high-quality customer experience through timely, professional communication.
• Support partners with quotes, pricing, product information, renewal and new sale documentation.
• Maintain accurate forecasting, pipeline hygiene, and daily CRM updates.
• Follow sales processes, renewal guidelines, and partner engagement frameworks.
• Coordinate with internal teams, partners, and vendors to resolve issues.

Skills

Sales experience

Customer service

Communication skills

Polish language

English language

Renewal pipeline management

Analytical skills

Problem solving

Organizational skills

CRM proficiency

Microsoft Dynamics

Salesforce

Tools

CRM tools

Job description

Position: Inside Sales Representative Job Description: About the Role: Join Arrow’s Enterprise Computing Solutions as Inside Sales Represetative. What will you do in Arrow? As an Internal Sales Representative, you’ll be the first point of contact for customers, managing daily operations, quotes, orders, and forecasts. You’ll collaborate with KAM/PM/ BDM and internal teams to maximize Arrow’s market share, profitability, and efficiency.

Key Responsibilities

• Manage a portfolio of renewal and new opportunities using the 120-day renewal cadence.
• Proactively engage end users to secure renewals and new business, articulate value, discuss pricing, and identify upsell or expansion opportunities.
• Deliver a high-quality customer experience through timely, accurate, and professional communication.
• Support partners with quotes, pricing, product information, renewal and new sale documentation.
• Maintain accurate forecasting, pipeline hygiene, and daily CRM updates.
• Follow sales processes, renewal guidelines, and partner engagement frameworks.
• Coordinate with internal teams, partners, and vendors to resolve pricing, product, SLA, or billing issues.

What We’re Looking For

• Sales & customer service experience
• Strong communication and coordination skills
• Proficiency in sales and office systems
• Fluent English and Polish is a must (written & spoken)
• Analytical and planning abilities
• Team-oriented mindset
• Highly organized, proactive, and able to manage a high-volume renewal pipeline
• Strong communication skills with the ability to clearly articulate value to end users and partners
• Background in Inside Sales, Customer Success, or Customer Support within tech/SaaS/IT
• Proficiency with CRM tools (Salesforce or equivalent) and Microsoft Dynamics
• Problem-solving mindset, flexibility in approach, and the ability to adapt to changing business conditions
• Strong sense of responsibility and excellent organizational skills

What we offer?

• Work with a global leader in technology distribution
• Career growth opportunities in a dynamic industry
• Be part of a team driving innovation
• Working within an international organization with very good and friendly working atmosphere

Social advantages:

• Health insurance
• Multisport
• Weekly fruit days
• Hybrid model of work
• 4 days in the office
• 1 day at home after probation period

Working hours: Mon-Thu : 9am-5pm, Friday: 8am-4pm.

Take your next career step with Arrow -

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Location: PL-Cracow, Poland (Sosnowiecka) Time Type: Full time Job Category: Sales