Incentive Analytics Team Manager

Aon plc; Kraków; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work model

Kraków office

Job summary

Aon plc in Kraków is seeking an Incentive Analytics Team Manager to lead a compensation operations team, ensuring accurate incentive calculations, reporting, and reconciliations in a hybrid setup. You will act as a SME and people leader, driving process improvement and stakeholder collaboration.

The role focuses on operational excellence, coaching, and building strong relationships with Accounting, HR, and business leaders across the organization.

Qualifications

• Experience leading compensation-related teams.
• Strong understanding of compensation, incentive plans, and reporting processes.
• Experience managing stakeholder relationships across functions.
• Advanced proficiency in Microsoft Excel and related reporting tools.

Responsibilities

• Lead and develop a team of Compensation Operations Specialists to deliver high-quality incentive processes.
• Manage day-to-day activities, workloads, priorities, and ad hoc requests to ensure service excellence.
• Oversee accurate incentive calculations, reconciliations, reporting, and related operations.
• Ensure compliance with financial controls and established procedures.
• Build relationships with Accounting, HR, Client Teams, and business leaders.
• Act as escalation point for complex compensation-related queries.
• Monitor SLAs and KPIs, driving accountability and continuous improvement.
• Lead operational review meetings with stakeholders and report on team performance.
• Identify opportunities for standardization and automation to reduce risk and improve efficiency.
• Deliver coaching and development to enhance team capabilities.

Skills

Team leadership

Compensation knowledge

Stakeholder management

Analytical skills

Excel proficiency

Process improvement

Tools

MS Excel

Job description

Incentive Analytics Team Manager

Aon is in the Business of Better Decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the Day Will Look Like

As an Incentive Analytics Team Manager, you will lead a team responsible for the delivery of incentive compensation operations, ensuring accurate and timely compensation calculations, reporting, and reconciliations. You will serve as a subject matter expert and people leader, driving operational excellence, collaborator satisfaction, and continuous process improvement.

This is ahybrid rolewith the flexibility to work both virtually and from our Krakow office, aligned with local smart working policy.

Key responsibilities include:

• Leading and developing a team of Compensation Operations Specialists, fostering a high-performing, engaged, and collaborative culture.
• Managing day-to-day team activities, workload distribution, priorities, and ad hoc requests to ensure efficient service delivery.
• Overseeing the accurate and timely completion of incentive compensation calculations, reconciliations, reporting, and related operational activities.
• Ensuring compliance with established financial controls, operational procedures, and business requirements.
• Building and maintaining effective relationships with internal partners, including Accounting, HR, Client Teams, and business leaders.
• Acting as the primary escalation point for complex compensation-related queries and operational issues.
• Monitoring team performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), driving accountability and service excellence.
• Leading regular operational review meetings with key business collaborators and providing updates on team performance and initiatives.
• Finding opportunities for process optimization, standardization, and automation to improve efficiency and reduce risk.
• Delivering ongoing coaching, training, and development opportunities to enhance team capabilities.
• Proactively identifying, analyzing, and resolving recurring operational or performance issues.
• Supporting change management initiatives and contributing to the continuous improvement of compensation operations processes.

How This Opportunity Is Different

This role provides a unique opportunity to combine people leadership, stakeholder management, and compensation operations expertise within a global and dynamic environment. You will have a direct impact on operational excellence while driving improvements that enhance the employee and business experience. The position offers significant exposure to senior stakeholders and opportunities to influence strategic process improvements across the compensation operations landscape.

Skills and Experience That Will Lead to Success

• Proven experience leading and developing operational or compensation-related teams.
• Strong understanding of compensation, incentive plans, financial controls, reconciliations, and reporting processes.
• Experience managing stakeholder relationships across multiple functions and levels of the organization.
• Demonstrated ability to prioritize workload, manage competing priorities, and deliver results within deadlines.
• Strong analytical and problem-solving skills with attention to detail.
• Experience driving process improvement, standardization, and operational efficiency initiatives.
• Excellent communication and interpersonal skills.
• Ability to influence stakeholders and manage escalations effectively.
• Advanced proficiency in Microsoft Excel and reporting tools is preferred.
• Experience working in a shared services or global operations environment is advantageous.

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