IMS Team Leader

Dürr Aktiengesellschaft; Poznań; Hybrid; PLN 180,000 - 280,000; Full time

Job summary

Dürr Aktiengesellschaft in Poznań seeks an experienced Operations Manager to lead a team of administrators handling IMS processes and to drive performance across SLAs, KPIs, and quality standards.

You will manage workloads, improve SOPs, analyze data, and deliver regular performance reports while fostering a collaborative, high-performance SSC culture with multinational stakeholders.

Qualifications

• Bachelor's or master's degree in business administration, finance, supply chain, or related discipline.
• 3+ years of experience in SSC/operations management, preferably in a multinational environment.
• Proven leadership skills with the ability to manage diverse teams across functions.
• Strong understanding of SSC environment.
• Excellent communication and stakeholder management abilities in an international setting.
• Experience with process improvement methodologies (Lean, Six Sigma) would be an advantage.
• Fluency in English and German.
• Proficiency with ERP systems (SAP) and MS Office tools.

Responsibilities

• Lead, manage, and monitor a team of administrators handling IMS processes.
• Ensure timely and accurate service delivery in compliance with SLAs, KPIs, and internal standards.
• Allocate workloads, manage resources, and monitor productivity to meet targets.
• Maintain and improve SOPs to ensure consistency and scalability.
• Analyze operational data, identify variances, and implement corrective actions.
• Prepare and deliver regular reports on volumes, performance, and quality metrics.
• Serve as the liaison between internal customers, stakeholders, and SSC teams.
• Drive continuous improvement and onboarding for new hires.

Skills

Leadership

Stakeholder management

Lean Six Sigma

SAP ERP

Communication

Process improvement

Education

Bachelor's or Master's in Business Administration/Finance/Supply Chain

Tools

SAP ERP

MS Office

Job description

Your Tasks

1. Operations and Performance Management

• Lead, manage, and monitor a team of administrators handling IMS (Indirect Materials and Services) processes.
• Ensure timely and accurate service delivery in compliance with SLAs, KPIs, and internal quality standards.
• Allocate workloads, manage resources, and monitor productivity to meet or exceed productivity targets.
• Maintain and improve standard operating procedures (SOPs) to ensure consistency, efficiency, and scalability.
• Analyze operational data, identify variances, and implement corrective actions.
• Prepare and deliver regular reports on volumes, performance, SLA adherence, and quality metrics.

2. People Management & Leadership

• Coach, mentor, and develop team members through regular feedback and performance reviews.
• Manage team schedules, resolve staffing issues, and support the career development of employees.
• Monitor and improve engagement scores through targeted initiatives. Foster a positive, collaborative, and transparent work culture.
• Encourage continuous improvement and professional growth across the team.
• Oversee comprehensive onboarding and training programs for new hires.

3. Stakeholder Management

• Serve as the primary liaison between internal customers, stakeholders, and SSC teams for assigned processes.
• Manage stakeholder expectations, share regular updates, and resolve issues promptly.
• Build strong relationships and ensure SSC delivery meets or exceeds client expectations.
• Take improvement action on customer satisfaction surveys results.

4. Process Excellence & Compliance

• Identify process gaps and implement optimization initiatives, including automation, standardization, and adoption of continuous improvement methodologies (Lean, Six Sigma, Kaizen).
• Keep all process documentation, SOPs, and operational manuals current to ensure compliance and minimize risk of knowledge lost.
• Meet internal and external quality standards and best practices, supporting audits with timely, accurate documentation.
• Track and analyze performance metrics, identify trends, and provide actionable insights to senior management for informed decision-making

5. Strategy and Project Management

• Support execution of DGS Global Strategy
• Lead transition and onboarding projects of new processes or regions into SSC operations.
• Lead organizational change and prepare staff and stakeholders for process or system shifts ensuring both process adoption and capability growth
• Collaborate with IT teams on automation, system integrations, and digital strategy implementation for measurable gains in productivity, quality, and stakeholder satisfaction.

Your Skills

Qualifications & Experience

• Bachelor's or master's degree in business administration, Finance, Supply Chain, or related discipline.
• 3+ years of experience in SSC/operations management, preferably in a multinational environment.
• Proven leadership skills with the ability to manage diverse teams across functions.
• Strong understanding of SSC environment.
• Excellent communication and stakeholder management abilities in an international setting.
• Experience with process improvement methodologies (Lean, Six Sigma) would be an advantage.
• Fluency in English and German.
• Proficiency with ERP systems (SAP) and MS Office tools.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Leadership and team-building skills; ability to manage diverse teams.
• Stakeholder management and conflict resolution abilities.
• Process-oriented approach with attention to detail.
• Ability to adapt to changes and work in a fast-paced environment.