Import / Export Customer Service Agent

Barry Callebaut Manufacturing Iberica SA.; Łódź; Hybrid; PLN 169,000 - 212,000; Full time

Job summary

A leading chocolate manufacturer in Łódź is seeking an Import/Export Customer Service Agent to manage international orders and logistics. The ideal candidate has 3+ years of experience in global logistics, strong knowledge of MS Office and SAP, and is detail-oriented. This role offers a hybrid working model and a variety of employee perks. Join us to help shape the future of the cocoa and chocolate industry.

Benefits

Annual bonus

Lunch card

Private medical care

Sports card

Group life insurance

Free consultations with a lawyer

Fresh fruits and veggies

Relax zone with games

Integration budgets for events

Qualifications

• Minimum 3 years of hands-on experience in global logistics or customer-facing roles.
• Familiar with Incoterms and international shipping documentation.
• Organized, detail-oriented, and able to prioritize in a fast-paced environment.

Responsibilities

• Manage and process international customer orders.
• Coordinate ocean freight shipments and loading.
• Ensure all shipping documents are accurate and delivered on time.

Skills

Logistics

Customer Service

MS Office

SAP

Communication

Education

Bachelor's degree in logistics or business administration

Tools

SAP

Job description

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business‑to‑business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long‑standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role:

As an Import/Export Customer Service Agent, you’ll be the central point of contact for our global customers, you’ll oversee the full order‑to‑cash process - from order entry to sea freight logistics. You’ll coordinate with internal teams and external partners to ensure smooth, compliant, and timely deliveries.

Key responsibilities:

• Manage and process international customer orders in line with contracts and product availability.
• Coordinate ocean freight shipments and loading with warehouses and logistics partners.
• Ensure all shipping documents and legal requirements (e.g. invoices, certificates, declarations) are accurate and delivered on time.
• Act as the main point of contact for customers, ensuring smooth communication and issue resolution.
• Handle customer complaints and service issues, including issuing credit/debit notes when needed.
• Monitor order progress, participate in customer/sales calls, and provide regular updates.
• Validate transport invoices and maintain accurate records in internal systems.

About You:

• Bachelor’s degree in logistics, business administration or similar.
• Minimum 3 years of hands‑on experience in global logistics, freight forwarding, or customer‑facing roles.
• Strong knowledge of MS Office and SAP.
• Familiar with Incoterms and international shipping documentation.
• Customer‑focused and solution‑driven.
• Organized, detail‑oriented, and able to prioritize in a fast‑paced environment.
• Strong communicator and team player with a proactive mindset.

We offer:

• Employment on a regular basis (please note: 1‑year fixed‑term contract).
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co‑financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work‑life balance culture, we can start work between 7 am and 10 am.
• Free consultation with a lawyer once a quarter.
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
• And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping‑Pong, library, table games, and massage chairs.
• Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.#oneBC - Diverse People, Sustainable Growth.