Implementation Analyst

WestRock Company; Kraków; Hybrid; PLN 134,000 - 234,000; Full time

Job summary

Smurfit WestRock is seeking an IT Implementation Analyst to join the Consumer EU IT team responsible for deploying the ePS Packaging Suite software and related programs to run production facilities. As a trusted partner, you will guide ERP modernization efforts, document requirements, support testing, training, and change management, and ensure successful deployment across global facilities.

The role requires up to 50% travel and a hybrid office-based work arrangement in Kraków, with

Qualifications

• Minimum 3 years in systems implementation, business systems support, or change management.
• Experience with ERP, manufacturing, or enterprise systems initiatives preferred.
• Experience in deployment, process transformation, or implementation projects.
• Experience working in cross-functional and stakeholder-driven environments.
• Experience in a Shared Services Centre or multinational environment beneficial.

Responsibilities

• Provide expert knowledge for ePS Packaging Suite modules and ERP template.
• Conduct discovery with implementation teams to support rapid rollout.
• Document requirements, identify solutions, test and guide plant requirements.
• Identify opportunities with new technologies to enhance user experience and efficiency.
• Deliver system implementation activities across discovery, design, training, testing, cutover and hypercare.
• Collaborate on data cleansing and migration with Data Analysts.
• Evaluate enhancement requests and advise on standard model alignment.
• Support change management and technology adoption with coaching.
• Monitor post-implementation performance and drive continuous improvement.

Skills

Analytical thinking

Requirements gathering

Documentation

Time management

Stakeholder engagement

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in IT/Engineering/Business/Supply Chain/Manufacturing

Tools

ePS Packaging Suite (Radius)

Job description

Job Purpose

Smurfit WestRock has embarked on an ERP Modernization project for its EU Consumer division. It will be a multi-year program aligned to goals to become the world’s best paper and packaging company. The IT Implementation Analyst is a part of our Consumer EU IT team responsible for deploying the ePS Packaging Suite software and associated programs needed to run production facilities. This role will serve as a trusted partner, advisor and thought leader on the future state technology landscape (ERP and legacy systems environment), and systems implementation. This position will be part of the Implementation team responsible for successful implementation of new systems and processes associated with the ERP modernization.

Job Responsibilities/Key accountabilities

• Provide expert knowledge for modules of the ePS Packaging Suite (Radius) and associated value-added products forming the ERP standard template.
• Perform detailed discovery activity in coordination with implementation teams to support the rapid roll‑out.
• Document detailed requirements, identify and develop solutions, test and document the solutions, and provide clear guidance on plant requirements to the implementation teams.
• Proactively identify opportunities within current and upcoming technologies / software released to enhance the user experience, process efficiency, and develop the application stack.
• Deliver system implementation activities across discovery, system walkthrough, design, training, testing, cutover, and hypercare phases, ensuring alignment with business goals and timelines.
• Collaborate on data cleansing and migration efforts, working closely with Data Analysts.
• Evaluate and document system enhancement requests, partnering with stakeholders to assess fit within the standard model and recommend best practices.
• Support change management and technology adoption, providing coaching and guidance.
• Monitor post-implementation performance, troubleshoot issues, and drive continuous improvement.

Knowledge, Skills, Experience

Experience

• Minimum 3 years of experience in systems implementation, business systems support, process improvement, or change management within an operational environment.
• Experience supporting ERP, manufacturing, or enterprise business systems initiatives is preferred.
• Experience participating in system deployment, process transformation, or implementation projects.
• Experience working within cross-functional and stakeholder-driven environments.
• Experience working in a Shared Services Centre (SSC) or multinational environment is beneficial but not required.

Skills

• Strong analytical and problem-solving skills.
• Ability to gather and document business requirements accurately.
• Strong organizational and documentation skills.
• Ability to manage multiple priorities and meet project deadlines.
• Effective stakeholder engagement and relationship-building skills.
• Strong written, verbal, and presentation communication skills.
• Ability to communicate effectively with both technical and non-technical audiences.

Technical Skills

• Strong knowledge of business systems and system implementation methodologies.
• Knowledge of ePS Packaging Suite (Radius) is preferred.
• Understanding of ERP environments, business processes, and system integrations.
• Experience supporting testing, training, deployment, and post-go-live support activities.
• Knowledge of manufacturing processes and packaging industry systems is considered an advantage.

Qualifications

• Relevant experience in ERP implementation, business systems, process improvement, or change management.
• Experience supporting technology transformation initiatives is considered an advantage.

Education

• Bachelor's degree in Information Technology, Engineering, Business, Supply Chain, Manufacturing, or a related discipline preferred.

Languages

• Fluent English, written and spoken.

Competencies

• Ability to collaborate and work effectively with cross functional teams
• Continuous Improvement Mindset
• Change Leadership & Adoption skills
• Accountability & Results Orientation
• Ability to manage Stakeholder requirements and expectations.
• Achieve clear communication with technical and non-technical users
• Time Management and Prioritization
• Continuous Improvement Mindset

Work Environment

• Hybrid office-based working environment.
• Must be able to travel up to 50% as required.
• Ability to work effectively under deadlines and service level requirements.

Environmental, Health and Safety

It is your responsibility to co-operate with Smurfit Westrock in relation to all health, safety and environmental topics. This includes working to the practices shown during training that will be provided to you and the company's health, safety and environmental policies. You will be expected to work in accordance with local site practices and not to interfere with or misuse anything that's been provided for your health, safety or welfare

Other Requirements

Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co‑operation of others.