Hybrid IT Support Engineer - Junior, Growing Tech Team

Macrobond Financial AB; Szczecin; Hybrid; PLN 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Private health care

Sport benefits

Language learning platform

Modern office with chillout space

Job summary

Macrobond Financial AB is seeking a Junior IT Engineer in Szczecin to provide first-line internal IT support and assist with basic infrastructure maintenance. You will help resolve common technical issues, maintain endpoints, and contribute to a secure internal IT environment.

The role offers a hybrid work model, private health care, language learning platform, and a modern city-center office as part of a globally distributed IT team. English proficiency is required.

Qualifications

• 1-2 years of experience in an IT support, helpdesk, or similar role (or relevant internship experience).
• Technical education background or equivalent practical experience.
• English proficiency at B2 level or higher.
• Good knowledge of Microsoft Windows and Microsoft 365 environments.
• Familiarity with endpoint management solutions such as Intune, MDM, and Microsoft Entra ID is an advantage.
• Understanding of IT security and data privacy principles.
• Basic knowledge of computer networking (e.g., TCP/IP, DNS, DHCP, network troubleshooting). CCNA-level knowledge is a plus.
• Experience troubleshooting and maintaining computer hardware and peripherals.
• Strong problem‑solving and communication skills.
• Willingness to learn new technologies

Responsibilities

• Respond to and resolve basic internal IT support tickets.
• Provide user support in person, by phone, or via remote access.
• Diagnose issues related to computer software, peripherals, and hardware.
• Run software diagnostic tools and physically inspect hardware systems.
• Guide users through basic troubleshooting and problem‑solving processes.
• Provide basic computer and system usage training to employees.
• Install, upgrade, and maintain hardware and software, ensuring systems remain up to date.
• Write and maintain basic training manuals and user documentation.
• Set up computers and IT access for new employees.
• Support ongoing projects within IT Internal Services and other departments.
• Assist administrative teams with technical and non‑IT technical issues when required.
• Apply IT security and data privacy principles in daily work.
• Cooperate with all internal departments and third‑party providers.
• Work effectively under pressure and within an agile working environment.

Skills

Problem solving

Communication

English (B2)

Customer support mindset

Education

Technical education background

Tools

Intune

MDM

Microsoft Entra ID

Windows

Microsoft 365

Job description

Macrobond Financial AB is seeking a Junior IT Engineer in Szczecin to provide first-line internal IT support and assist with basic infrastructure maintenance. You will help resolve common technical issues, maintain endpoints, and contribute to a secure internal IT environment.

The role offers a hybrid work model, private health care, language learning platform, and a modern city-center office as part of a globally distributed IT team. English proficiency is required.