Hybrid IT Service Desk Specialist | End-User Support

Nordea Group; Warszawa; On-site; PLN 71,000 - 85,000; Full time

Job summary

Nordea Group's Service Desk is seeking a dedicated Specialist to provide first-line IT support for end users in Warsaw. You will handle incidents via phone, chat, or ITSM tools, working with cross-team colleagues to resolve issues promptly.

You will join a hybrid-friendly workplace with shifts between 6:00 and 22:00, including weekends on a rotation. English is required (B2) and growth opportunities are available through internships in other IT teams after one year.

Qualifications

• 1 year of experience in a similar role or relevant education completed.
• English at level B2; strong communication skills.
• Knowledge of incident and request management (ITIL) is a plus.

Responsibilities

• Provide end-user support via phone, chat, or ITSM tools.
• Coordinate with other support groups to resolve incidents.
• Register, prioritize, and document incidents per procedures.
• Diagnose software and hardware issues to find solutions.
• Share knowledge to implement best practices.
• Commit to continuous learning and skill development.

Skills

English B2

Experience in service desk

Customer focus

ITIL knowledge

Education

Relevant education

Tools

ITSM tools

Job description

Nordea Group's Service Desk is seeking a dedicated Specialist to provide first-line IT support for end users in Warsaw. You will handle incidents via phone, chat, or ITSM tools, working with cross-team colleagues to resolve issues promptly.

You will join a hybrid-friendly workplace with shifts between 6:00 and 22:00, including weekends on a rotation. English is required (B2) and growth opportunities are available through internships in other IT teams after one year.