Hybrid Europe Chat Support Specialist

FedEx Group; Katowice; Hybrid; PLN 30,000 - 40,000; Full time

Job summary

A leading logistics company in Katowice is looking for a Customer Service Representative-Associate to support European customers via chat. Responsibilities include providing guidance on FedEx services, resolving issues, and helping customers navigate clearance processes. Ideal candidates have excellent communication skills, computer literacy, and a positive attitude. This role offers stable conditions with a hybrid working model, including shifts and non-wage benefits like medical care and a referral program. Join us to be part of a diverse team and grow your career.

Benefits

Stable work conditions

Hybrid working policy

Training opportunities

Medical care

Tuition Assistance Program

Employee Assistance Program

Reduced-rate shipping

Qualifications

• Fluent English (B2) is a must.
• Flexibility in adapting to a dynamic business environment is required.
• Desire to work in shift work, including Polish bank holidays.

Responsibilities

• Provide accurate information and guidance to customers via chat.
• Resolve service-related issues for customers.
• Identify new opportunities to grow business with customers.

Skills

excellent communication skills

computer literacy

fluent English (written and spoken)

strong organizational skills

positive attitude and problem-solving mindset

confidence, empathy, and friendliness

flexibility

Job description

A leading logistics company in Katowice is looking for a Customer Service Representative-Associate to support European customers via chat. Responsibilities include providing guidance on FedEx services, resolving issues, and helping customers navigate clearance processes. Ideal candidates have excellent communication skills, computer literacy, and a positive attitude. This role offers stable conditions with a hybrid working model, including shifts and non-wage benefits like medical care and a referral program. Join us to be part of a diverse team and grow your career.