Hybrid Data Insights Analyst: ServiceNow & Power BI

Capgemini; Katowice; Hybrid; PLN 80,000 - 120,000; Full time

Benefits offered by this job

Yearly financial bonus

Private medical care (Medicover)

Life insurance

NAIS benefit platform access

Extensive training tracks (NEXT)

Job summary

Capgemini is seeking a Business Data Analyst in Katowice to transform data into actionable insights. You will define SLA/KPI frameworks, design reporting solutions, dashboards, and analytics using ServiceNow Performance Analytics and Power BI, and collaborate with stakeholders to deliver measurable business value.

You will join a hybrid work environment, participate in UAT, monitor data quality, and contribute to continuous improvement of service performance across multi-vendor ITSM environments.

Qualifications

• Experience with ServiceNow Performance Analytics and Power BI for reporting and analytics.
• Ability to define metrics and SLA/KPI frameworks.
• Experience in ITSM, SIAM or multi-vendor environments.
• Knowledge of SQL, data analysis techniques and ETL processes with simple reporting models (DAX).
• Strong communication and stakeholder management skills.

Responsibilities

• Conduct As-Is assessment of SLA/KPI/OLA frameworks and identify improvements.
• Facilitate stakeholder workshops to translate requirements into user stories and specs.
• Define and document SLA/KPI metrics aligned with business objectives.
• Create and maintain Report Solution Design Documents (RSDDs) for metrics and dashboards.
• Build dashboards, scorecards and reports.
• Configure and manage PA indicators, data collectors and dashboards.
• Validate definitions and outputs with stakeholders and obtain sign-off.
• Support UAT, testing cycles and demonstrations.
• Monitor data collection and analytics issues; troubleshoot as needed.
• Analyze trends, identify gaps, and recommend actions.
• Support monthly performance reporting and supplier reviews.

Skills

ServiceNow PA

Power BI

SLA/KPI frameworks

ITSM

SIAM

multi-vendor environments

SQL

ETL processes

DAX reporting

English fluency

Job description

Capgemini is seeking a Business Data Analyst in Katowice to transform data into actionable insights. You will define SLA/KPI frameworks, design reporting solutions, dashboards, and analytics using ServiceNow Performance Analytics and Power BI, and collaborate with stakeholders to deliver measurable business value.

You will join a hybrid work environment, participate in UAT, monitor data quality, and contribute to continuous improvement of service performance across multi-vendor ITSM environments.