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Hybrid Customer Care & Order Fulfillment Specialist

Kimberly-Clark

Kraków

Hybrid

PLN 120,000 - 180,000

Full time

Yesterday
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Job summary

A global consumer goods company is seeking a Customer Care & Order Management Specialist in Kraków. This role involves processing customer orders, resolving inquiries, and working with cross-functional teams to ensure high-quality service. Ideal candidates will have customer service experience and strong English communication skills. The position offers a hybrid work arrangement, competitive benefits, and opportunities for personal growth.

Benefits

Medical, dental, and vision coverage options
Hybrid work arrangement
Yearly bonus
Employee referral program
Additional leave for birthdays
Learning and growth opportunities
International work environment

Qualifications

  • Fluent English (C1 level required).
  • Strong analytical and problem-solving skills.
  • Effective communication and interpersonal skills (verbal & written).

Responsibilities

  • Processing and managing customer orders from start to finish.
  • Providing information and resolving inquiries related to orders.
  • Collaborating with stakeholders to ensure service efficiency.

Skills

Previous experience in a customer facing role
Fluent English (C1 level)
Strong analytical and problem-solving skills
Proactive/can-do attitude
Effective communication and interpersonal skills
Ability to maintain strong relationships
Job description
A global consumer goods company is seeking a Customer Care & Order Management Specialist in Kraków. This role involves processing customer orders, resolving inquiries, and working with cross-functional teams to ensure high-quality service. Ideal candidates will have customer service experience and strong English communication skills. The position offers a hybrid work arrangement, competitive benefits, and opportunities for personal growth.
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