Hybrid Customer Care & Order Fulfillment Specialist

Kimberly-Clark; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A global consumer goods company is seeking a Customer Care & Order Management Specialist in Kraków. This role involves processing customer orders, resolving inquiries, and working with cross-functional teams to ensure high-quality service. Ideal candidates will have customer service experience and strong English communication skills. The position offers a hybrid work arrangement, competitive benefits, and opportunities for personal growth.

Benefits

Medical, dental, and vision coverage options

Hybrid work arrangement

Yearly bonus

Employee referral program

Additional leave for birthdays

Learning and growth opportunities

International work environment

Qualifications

• Fluent English (C1 level required).
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills (verbal & written).

Responsibilities

• Processing and managing customer orders from start to finish.
• Providing information and resolving inquiries related to orders.
• Collaborating with stakeholders to ensure service efficiency.

Skills

Previous experience in a customer facing role

Fluent English (C1 level)

Strong analytical and problem-solving skills

Proactive/can-do attitude

Effective communication and interpersonal skills

Ability to maintain strong relationships

Job description

A global consumer goods company is seeking a Customer Care & Order Management Specialist in Kraków. This role involves processing customer orders, resolving inquiries, and working with cross-functional teams to ensure high-quality service. Ideal candidates will have customer service experience and strong English communication skills. The position offers a hybrid work arrangement, competitive benefits, and opportunities for personal growth.