HR Benefits Operations Analyst

Citi; Warszawa; Hybrid; PLN 82,000 - 119,000; Full time

Benefits offered by this job

Pension plan

Private medical care

Life insurance

Employee assistance program

Parental leave

Sport card

Cafeteria benefits

Annual incentive

Employee discounts

Job summary

Citi in Poland is hiring an entry-level HR Benefits Operations Analyst to support benefits programs across the employee lifecycle, from enrollment to disenrollment, data handling, payroll inputs and reporting.

You will liaise with vendors, ensure timely payments, resolve inquiries, and help drive process improvements while maintaining compliance and service quality.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficient in MS Excel and MS Office.
• Strong written and verbal communication skills.
• Ability to meet deadlines with multiple priorities.

Responsibilities

• Manage benefits and T&A data during the employee lifecycle for multiple countries.
• Process invoices, validate payments, and perform reporting tasks.
• Serve as main contact with benefit vendors and support employees.
• Resolve complex inquiries with SME support and escalate when needed.
• Support country/regional/global benefit changes and process improvements.

Skills

MS Excel

MS Office

Communication skills

Time management

Problem-solving

Education

Bachelor's degree

Tools

Payroll systems

Job description

Team/Role Overview

The HR Benefits Operations Analyst is an entry-level position responsible for providing operations support services for employee Benefits programs. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

What you’ll do

• Manage all benefits and T&A related data /administration during employee lifecycle from enrollment to disenrollment for different countries including data entry, document distribution, payroll inputs and reporting along with ad hoc tasks
• Invoice processing, validation and payment registration in the system
• Act as key contact person with benefit vendors, act as the bridge between the organization, the employees and the benefits providers, ensure timely reporting and payment to benefit vendors and excellent customer service for employees
• Effectively solve complex employee inquiries and escalations with appropriate support from SMEs, support stakeholders’ requests
• Collaborate with the HR Benefits team to implement changes in country benefits, participate in implementation efforts and participate in transition and reengineering projects on a country/regional/global level along with other projects
• Ensure process documentation is up to date, drive simplification and enhance effectiveness measures through continuous improvement, also focusing on preventing any gaps in the processes and compliance with internal controls

What we’ll need from you

• Previous experience in Human Resources or Operations preferred
• Proficient in Microsoft Office with an emphasis on MS Excel
• Ability to meet deadlines while dealing with multiple priorities
• Consistently demonstrates clear and concise written and verbal communication skills
• Proven organization and time management skills
• Demonstrated problem-solving skills
• Bachelor’s/University degree or equivalent experience

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidized via Social Benefits Fund and
• Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular:
• Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Time Type: Full time

Primary Location Full Time Salary Range: 81 660,00 zł - 119 240,00 zł

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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