HR Advisor/Employee Relations Expert

Us Bank; Warszawa; Hybrid; PLN 90,000 - 140,000; Full time

Job summary

U.S. Bank is seeking an HR Advisor to manage employee relations, coaching leaders and employees across multiple European locations. You will handle performance management, investigations and compliance with policies and employment legislation.

The role requires collaboration with HR stakeholders, strong communication, and the ability to provide resolution guidance to promote a positive workplace culture. Prior HR advisory or business partner experience is expected, with English and ideally other

Qualifications

• Bachelor's Degree in HR or related field is required.
• Experience as HR Advisor or HR Business Partner.
• Experience with Polish labour law; knowledge of other European countries is a plus.
• English language is essential; additional languages helpful.

Responsibilities

• Advise managers on employee performance issues and due process.
• Complete investigations and recommend actions.
• Research and respond to employee relations questions and concerns.
• Support corrective actions and termination processes.
• Provide coaching on performance improvement plans and warnings.
• Ensure policy interpretation and application of HR policies.

Skills

Communication skills

Facilitation

Project management

Interpersonal skills

Customer service mindset

Proactive work ethic

Confident influencing

Discretion/confidentiality

Education

Bachelor's degree in HR or related field

Tools

Workday

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

ROLE OVERVIEW:

Reporting to the Head HR Advisory Services for Europe, our HR Advisor will be responsible for handling employee relations issues including coaching and advising leaders and employees on all performance management issues including absenteeism, performance, compensation, misconduct and ensuring compliance with policies, practices and applicable employment legislation across a number of our European locations. They will be a trusted advisor by providing consultation and resolution guidance to promote a positive work-place culture. This position will research, resolve and respond to a variety of employment related matters.

Main Duties include:

• Advise managers on employee performance issues; consult with managers on due process and review individual situation to recommend next steps and resolution.
• Complete investigations and recommend disposition actions based on findings.
• Research, resolve, manage, and respond to employee relations questions and concerns from managers and employees using multiple resources.
• Support and provide assistance in delivery of all corrective actions related to performance or validated misconduct via an Employee Relations investigation. Assist manager in termination process including employee communications.
• Provide coaching in development of performance improvement plans, written warnings and documentation of verbal warnings; ensure use of standard templates provided by Employee Relations COE.
• Advise on appropriate compensation practices, including the annual merit process, promotional increases, decrease in hours, etc.
• Support consistent policy interpretation and application of HR policies.
• Review employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Senior Managers.
• Thoroughly document Employee Relations cases within HR Case Management (ServiceNow).
• Ensure Legal compliance and adherence to policies and regulations; stay informed of current employment practices and regulations.
• Review leave situations that fall outside of the standard Leave of absence policies regarding extensions, return to work and accommodations.
• Assist with responses to unemployment claims as needed.
• Manage and assist with internal and external HR audits, as and when required.

Core Behaviours

• Agility & Innovation - Adapt quickly to changing priorities; create new and better ways for the organization to be successful.
• Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
• Customer Centricity – Build strong customer relationships and deliver customer centric solutions.
• Drive for Results – Hold self and others accountable to consistently achieve meaningful results.
• Ethics & Trust – Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
• Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
• Talent Development & Engagement – Create a climate where people are motivated to help the organization achieve its objectives.

Main Qualification, Skills and Experience include

Education

• Bachelors Degree in Human Resources or a related field is required.

Experience

• Previous experience at HR Advisor and/or HR Business Partner level.
• Employee relations skills with thorough knowledge of Polish labour law. Knowledge of other European counties would be a distinct advantage.
• Confident influencing management and implementing HR processes and procedures.
• Excellent communication, facilitation and project skills.
• Self-starter with strong, proactive work ethic
• Experience in customer service or contact centre preferred.
• Strong PC skills, preferred experience working in HCM software such as Workday.
• Excellent interpersonal skills with and a customer service approach to problem solving.
• Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information.
• Languages skills - English is essential. Other languages would be a distinct advantage (e.g. German or French).

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.