Head of Delivery

ETFBOOK; Poland; On-site; PLN 778,000 - 1,211,000; Full time

Benefits offered by this job

Remote work across Europe

Competitive B2B contract

Growth opportunities

Collaboration with CTO

Team-building events

Job summary

ETFBOOK is seeking a strategic Head of Delivery to optimize engineering processes, scale delivery, and drive operational excellence across teams handling high-volume data processing.

You will shape organizational strategy, develop engineering leaders, and align technical delivery with product roadmaps, ensuring technology supports long-term business goals. This is a leader-focused role with a hands-on approach.

Qualifications

• 15+ years in software engineering, technical delivery, or large-scale data operations.
• 5+ years in a senior engineering leadership role, leading managers and Tech Leads.
• Proven ability to optimize engineering processes and define operational blueprints.

Responsibilities

• Audit organizational processes and implement high-ROI improvements.
• Define delivery modus operandi and reporting lines with leaders.
• Align delivery with roadmaps across squads and manage BoW.

Skills

15+ years experience

5+ years leadership

OKRs/KPIs

Databricks

Data engineering

Stakeholder management

SDLC optimization

Mentorship

Tools

Databricks

SaaS platforms

Job description

ETFbook is a Swiss SaaS company providing data, analytics, and custom solutions in the Exchange Traded Funds (ETFs) space. Founded in 2020, we aim to make global ETF data accessible, actionable, and valuable for institutional participants, including ETF issuers, index providers, fund service providers, market makers, exchanges, and buy-side institutions.

We develop a platform which offers comprehensive insights through a user-friendly web application and robust APIs, covering areas such as product analysis, fund flow tracking, performance comparisons, and liquidity assessments.

About the role:

We are seeking a strategic Head of Delivery to optimize our engineering processes, scale our delivery capabilities, and drive operational excellence. This role focuses on organizational strategy, agile delivery operations, team growth, and high-level technical leadership in data processing. It’s a strategic position for both technical and people leadership. Setting the engineering direction, developing engineering leaders, builds a strong and motivated organization, and ensures that technology supports the company's long-term business goals.

Key Responsibilities

Engineering Strategy & Operations:

• Conduct organizational audits to identify pain points and implement high-ROI process improvements.
• Define the delivery modus operandi, structuring teams and clarifying reporting lines with Chapter/Platform leads.
• Define and track engineering delivery metrics (quality, speed, productivity) and establish ongoing OKR/KPI processes.

Agile Delivery Integration

• Align delivery and roadmaps across multiple squads and manage the complex Book of Work (BoW).
• Standardize squad operations, creating a blueprint for launching new teams.
• Foster a healthy, sustainable working rhythm between Engineering, Product Owners (POs), and Data Analysts (DAs).
• Drive engineering hiring, from defining ideal candidate profiles to actively leveraging networks.
• Develop global career frameworks, supporting growth trajectories and succession planning for direct reports.

Technical Leadership

• Guide technical direction for high-volume data processing architectures (Databricks or similar).
• Oversee data quality initiatives, focusing on input/output volume deviations.
• Define and establish a formalized Quality Assurance (QA) function across the organization.

Requirements

• 15+ years of progressive experience in software engineering, technical delivery, or large-scale data operations.
• 5+ years in a senior engineering leadership role, successfully managing technical teams, including guiding other managers, Tech Leads, and Chapter Leads.
• Proven ability to optimize engineering processes and define operational blueprints for new and existing teams.
• Deep expertise in Agile delivery methodologies and optimizing the software development life cycle (SDLC) across multiple squads.
• Demonstrated success in performing organizational audits and identifying process gaps with high-ROI solutions.
• Strong practical experience defining, rolling out, and managing goal-setting frameworks (OKRs/KPIs) and engineering delivery metrics (e.g., DORA metrics, velocity, quality metrics).
• Experience aligning technical delivery with Product Management roadmaps and managing complex Books of Work (BoW).
• Experience in large-scale data engineering and SaaS platforms.
• Understanding of Databricks (or similar data platforms) and high-volume data processing pipelines.
• Plus: Experience establishing and maturing a Quality Assurance (QA) function from the ground up within a data-heavy engineering organization.
• Exceptional stakeholder management skills, with the ability to build a healthy rhythm between Engineering, Product Owners (POs), and Data Analysts (DAs).
• A strategic mindset paired with a hands-on approach to problem-solving and process improvement.
• Strong mentorship capabilities with experience designing career paths and growth trajectories for technical talent.

What we offer:

• 100% remote work from anywhere within the European time zone.
• Competitive B2B contract.
• Exciting growth opportunities in a fast-paced startup.
• Closely hand-in-hand collaboration with CTO.
• Impactful work: help revolutionize ETF data market, currently fastest growing area of finance.
• Have a real impact of developing products: your work will directly influence live projects, delivering measurable results in real-world applications.
• Culture of innovation: collaborate with forward-thinking professionals in technology and finance where experimentation and creativity are encouraged.
• Team- buildings events at least twice a year, hosted in various European locations.