Head of Custody & Compliance - Crypto Ops (Remote)

GoMining

Poland

Hybrid

PLN 350,000 - 600,000

Full time

10 days ago

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Benefits offered by this job

Professional growth support forcourses

Remote or hybrid format with flexible,

Paid leave: up to 20 vacation days, 8+

Performance reviews and awards

Team retreats in international locales

Job summary

GoMining is seeking a General Manager to own the Custody & Compliance direction, covering custody infrastructure, KYC/AML, Travel Rule, deposits and withdrawals, fraud controls, and provider relationships. You will shape strategy, economics, product roadmap, and delivery, leading the engineering team to drive growth and profitability across the ecosystem.

You will build scalable compliance operations, balance risk with customer experience, and collaborate with Legal, Risk, and executive

Qualifications

Strong hands-on experience in crypto custody, payments, KYC/AML.
Experience owning custody and compliance processes in crypto environments.
Familiarity with Fireblocks, Copper, BitGo, Uphold.
Deep understanding of KYC, AML, Travel Rule, fraud prevention.
Experience building scalable operational processes with external providers.
Strong product and commercial mindset.

Responsibilities

Own Custody & Compliance end-to-end, including strategy, roadmap, priorities, budget, and business results
Define and track the key metrics for deposits, withdrawals, KYC, fraud, and customer activation
Improve the speed and conversion of customer onboarding and money movement
Balance risk prevention with customer experience and commercial impact
Build financial and operational models and make decisions based on measurable business outcomes
Work directly with C-level stakeholders on strategy and priorities
Own custody infrastructure and relationships with custody providers
Own deposit and withdrawal flows across the GoMining ecosystem
Improve transaction processing speed, reliability, and success rates
Identify bottlenecks and continuously improve the customer experience around money movement
Manage incidents and critical issues related to customer funds
Own the operational implementation of KYC, AML, and Travel Rule requirements
Build scalable compliance operations, including case management, decision SLAs, escalation processes, and operational workflows
Ensure compliance controls are effective without unnecessarily reducing conversion
Continuously analyze false positives and missed fraud cases
Work closely with Legal and Risk while maintaining ownership of the customer and business outcome
Develop fraud prevention guardrails across deposits, withdrawals, and customer verification
Monitor fraud losses and false-positive rates
Build data-driven approaches to identifying suspicious activity
Ensure risk controls scale together with transaction volume
Own relationships with custody, KYC, AML, and infrastructure providers
Negotiate commercial and operational terms
Reduce dependency on individual providers where appropriate
Drive integrations together with engineering teams
Hold providers accountable for agreed service levels
Lead a dedicated engineering team and work directly with the Tech Lead
Own priorities, backlog, releases, and delivery
Set clear goals and measurable outcomes for the team
Hire, develop, and make performance decisions when required
Use AI and automation to keep the team lean and increase execution speed