Growth & Operations Manager

DoAff.net; Warszawa; On-site; PLN 180,000 - 320,000; Full time

Benefits offered by this job

Performance-based bonuses

Opportunity to shape company growth

Job summary

DoAff.net in Warsaw is seeking a hands-on Growth & Operations Manager to lead expansion of our Polish market. You will drive growth across the customer journey for mortgages, refinancing, personal loans, and debt consolidation, and build an offline sales team.

You’ll identify new markets, recruit and organize teams, oversee operations and CRM systems, monitor performance, and collaborate with partners. A proactive, analytical leader fluent in Polish and English is essential to shape our growth

Qualifications

• Proven sales experience with a track record of hitting or exceeding targets.
• Experience with personal loan refinancing and structuring offers.
• Hands-on mortgage brokerage experience and understanding of regulatory environment.
• Experience building, training, and managing sales or operations teams.
• Experience establishing and nurturing relationships with external partners and stakeholders.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Comfort working with data to guide decisions.
• A proactive, hands-on approach to strategy and execution.
• Polish language skills (fluent or native level).
• English language skills (professional working proficiency).
• Strong analytical skills.

Responsibilities

• Build and drive the growth strategy across the customer journey from acquisition to conversion and retention across our product lines (mortgages, refinancing, personal loans, consolidation).
• Build and lead an offline sales team.
• Identify and develop new markets for our products.
• Recruit and build teams to support growth targets.
• Manage business operations, ensuring smooth day-to-day activities.
• Coordinate projects with timelines, resources, and cross-team collaboration.
• Oversee office management and daily administrative processes.
• Provide administrative support to leadership and the team.
• Maintain and manage CRM systems, ensuring data accuracy.
• Analyze data (product, marketing, conversion metrics) and make data-driven decisions.
• Plan and run A/B tests across digital channels.
• Monitor market trends and competitor activity.

Skills

Proven sales experience

Polish language skills

English language skills

Strong analytical skills

Excellent communication skills

Ability to manage multiple projects

Data-driven decisions

Tools

CRM systems

Job description

We're a financial brokerage helping clients navigate their borrowing options - from refinancing an existing loan to finding the right mortgage for a new home. Our services include:

• Loan refinancing- helping clients restructure existing debt to secure more favorable terms and reduce their monthly financial burden
• Personal loans- tailored financing solutions to support clients' individual goals, whether planned or unforeseen
• Debt consolidation loans- combining multiple outstanding debts into a single, more manageable loan with simplified repayment terms
• Mortgage loans- supporting clients through the financing of a new home purchase or construction project

As we expand our presence in the Polish market, we are looking for a hands-on Growth & Operations Manager to lead that growth from our Warsaw office.

What you'll do:

• Build and drive the growth strategy across the entire customer journey from acquisition to conversion and retention, across our product lines (mortgages, refinancing, personal loans, consolidation)
• Build and lead an offline sales team
• Identify and develop new markets for our products
• Recruit and build teams to support growth targets
• Manage business operations, ensuring smooth and efficient day-to-day company activities
• Coordinate projects - planning timelines, resources, and cross-team collaboration
• Oversee office management and daily administrative processes
• Provide administrative support to leadership and the team (documentation, correspondence, day-to-day tasks)
• Maintain and manage CRM systems, ensuring data accuracy
• Analyze and improve existing workflows to increase efficiency and reduce costs
• Communicate with internal and external stakeholders (partners, clients, teams)
• Oversee financial administration - invoices, budget tracking, and reporting
• Prepare and manage contracts, tracking terms and deadlines
• Organize and structure workflows to keep teams aligned and on schedule
• Analyze data (product, marketing, conversion metrics) and make data-driven decisions
• Plan and run A/B tests across digital channels (website, calculators, ads)
• Monitor market trends and competitor activity in the financial brokerage industry

What we’re looking for:

• Proven sales experience, with a track record of hitting or exceeding targets
• Experience with personal loan refinancing, including structuring offers and guiding clients through the process
• Hands‑on experience in mortgage brokerage - understanding of the mortgage sales process, client needs, and the regulatory environment
• Demonstrated experience building, training, and managing sales or operations teams
• Experience establishing and nurturing relationships with external partners and stakeholders
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
• Comfort working with CRM systems and using data to guide decisions
• A proactive, hands‑on approach - comfortable both setting strategy and rolling up your sleeves on execution
• Polish language skills (fluent or native level)
• English language skills (professional working proficiency)
• Strong analytical skills
• Background in business operations, project coordination, or process optimization is a strong advantage
• Excellent communication skills, with the ability to represent the company professionally to partners, clients, and internal teams

What we offer:

• Performance-based bonuses
• Real opportunity to shape company growth