Global VIP Support Specialist | Multi-Brand & Rotating Shifts

Growe; Warszawa; On-site; PLN 40,000 - 60,000; Full time

Job summary

A leading iGaming company in Poland seeks a Customer Support Specialist to provide VIP support across multiple regions. Candidates should have over 6 months of experience in customer support, preferably in iGaming, and demonstrate upper-intermediate English proficiency. The role involves handling routine tasks, maintaining high-quality communication, and working in rotating shifts. Benefits include medical insurance, paid sick leaves, and personal development opportunities.

Benefits

Medical insurance

Benefit Cafeteria

Paid vacation

Annual salary review

Quarter bonuses

Individual training budget

Corporate events

Free lunches

Qualifications

• 6+ months of Customer Support experience, preferably within the iGaming industry.
• Experience with ticketing systems is a plus.
• Ability to efficiently handle routine tasks.

Responsibilities

• Handle multiple GEOs, ensuring smooth VIP service across regions.
• Provide VIP support through live chat, email, and phone.
• Work in a rotating shift schedule.

Skills

Customer Support experience

Proficiency in English (Upper Intermediate)

Knowledge of Portuguese or Hindi

Adaptability

Problem-solving skills

Tools

Intercom

Zendesk

Freshdesk

Job description

A leading iGaming company in Poland seeks a Customer Support Specialist to provide VIP support across multiple regions. Candidates should have over 6 months of experience in customer support, preferably in iGaming, and demonstrate upper-intermediate English proficiency. The role involves handling routine tasks, maintaining high-quality communication, and working in rotating shifts. Benefits include medical insurance, paid sick leaves, and personal development opportunities.