Global Service Excellence Lead | Transformation & Delivery

UPM; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Meaningful job

Caring community

Development opportunities

Sustainability focus

Job summary

UPM in Poland is seeking an experienced Service Excellence Manager to join the Service Excellence team in Wrocław. You will lead cross-functional initiatives to evolve our service delivery model, focusing on expansion and development, working with Business Areas, Functions and Business Hub teams to turn plans into sustainable operational solutions.

You will report to the Senior Manager, Service Excellence and collaborate with stakeholders to ensure alignment, manage risks, and deliver structured

Qualifications

• Master's degree in business, engineering, service management or a related field.
• At least 5 years of experience in service transitions, implementation or transformation.
• Experience leading end-to-end service transitions or implementations in an international environment.
• Fluent in English; knowledge of other languages is an asset.

Responsibilities

• Lead service expansion and development initiatives from initial planning through to operational handover
• Define clear project scope, milestones, responsibilities and governance structures
• Coordinate cross-functional workstreams and manage dependencies across teams
• Manage the transfer of services, capabilities and knowledge between teams
• Lead steering meetings, provide progress updates and ensure follow-up on agreed actions
• Engage key stakeholders and ensure alignment throughout the implementation process
• Proactively identify and manage risks and issues
• Ensure operational readiness and a smooth transition to ongoing service delivery
• Continuously improving methods and practices for service expansion and implementation

Skills

Project management

Stakeholder management

Cross-functional collaboration

Communication skills

English fluent

Education

Master's degree (Business/Engineering/Service Management)

Job description

UPM in Poland is seeking an experienced Service Excellence Manager to join the Service Excellence team in Wrocław. You will lead cross-functional initiatives to evolve our service delivery model, focusing on expansion and development, working with Business Areas, Functions and Business Hub teams to turn plans into sustainable operational solutions.

You will report to the Senior Manager, Service Excellence and collaborate with stakeholders to ensure alignment, manage risks, and deliver structured