HSO International - Service Delivery Manager

HSO; Wrocław; On-site; PLN 260,000 - 320,000; Full time

Job summary

HSO International is seeking a highly experienced Service Delivery Manager to oversee end-to-end managed services for international customers, focusing on Dynamics 365 F&O, CE, Azure, and data solutions. You will build trusted relationships with senior stakeholders and lead a DevOps support team to ensure service quality and continuous improvement.

The role requires complex service delivery expertise, strong leadership, and fluency in English, with opportunities to influence release governance

Qualifications

• Bachelor’s or Master’s degree in Business, IT, or a related field.
• ≥10 years of relevant professional experience, incl. Microsoft Dynamics 365 and enterprise managed services.
• Senior-level Service Delivery Management experience in complex customer environments.
• Ownership of multiple services across Dynamics 365 F&O, CE, Azure, integrations, and data.
• Release & Change Management experience, incl. release governance, CAB processes, and production deployments.
• Experience managing SLAs, budgets, service quality, customer satisfaction, and escalations.
• Strong knowledge of Microsoft cloud solutions and modern service management practices.
• Experience working with international customers and distributed delivery teams.
• Commercial awareness and ability to support service growth opportunities.
• Fluency in English.

Responsibilities

• Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions.
• Build trusted relationships with senior customer stakeholders and align services with their business objectives.
• Lead and coach the DevOps customer support team.
• Own SLAs, service performance, budgets, escalations, and continuous improvement.
• Lead Release & Change Management, including release governance, CAB processes, risk assessment and production deployments.
• Coordinate releases and resolve dependencies across functional and technical teams.
• Identify opportunities to improve and expand customer services.
• Contribute to service delivery standards and best practices within Managed Services.

Skills

Fluency in English

Strong communicator

Education

Bachelor or Master in Business/IT

Tools

Dynamics 365

Azure

Job description

Role: Service Delivery Manager

Department: Managed Services

Visa Sponsorship: You must have legal working rights in the country of your residence within the European region. Sponsorship is only available within the Netherlands.

What is your goal?

As a Service Delivery Manager, you are accountable for delivering high-quality managed services to international customers. You oversee complex service environments across Dynamics 365, Azure, integrations, and data, ensuring operational stability, customer satisfaction and continuous improvement.

Leading Microsoft Partner

HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.

HSO International

At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.

Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/

Responsibilities

• Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions.
• Build trusted relationships with senior customer stakeholders and align services with their business objectives.
• Lead and coach the DevOps customer support team.
• Own SLAs, service performance, budgets, escalations, and continuous improvement.
• Lead Release & Change Management, including release governance, CAB processes, risk assessment and production deployments.
• Coordinate releases and resolve dependencies across functional and technical teams.
• Identify opportunities to improve and expand customer services.
• Contribute to service delivery standards and best practices within Managed Services.

When Are We a Match?

You Have

• A Bachelor’s or Master’s degree in Business, IT, or a related field.
• At least 10 years of relevant professional experience, including substantial experience within Microsoft Dynamics 365 and enterprise managed services.
• Senior-level Service Delivery Management experience in complex customer environments.
• Proven ownership of multiple services across Dynamics 365 F&O, CE, Azure, integrations, and data.
• Proven Release & Change Management experience, including release governance, CAB processes, and production deployment ownership.
• Experience managing SLAs, budgets, service quality, customer satisfaction, and escalations.
• Strong knowledge of Microsoft cloud solutions and modern service management practices.
• Experience working with international customers and distributed delivery teams.
• Commercial awareness and the ability to support service growth opportunities.
• Fluency in English.

Strong Advantages

• Experience transitioning projects into managed service operations.
• Experience with Dynamics 365 One Version Management.
• ITIL certification or experience working for a Microsoft Partner.

You Are

• Accountable and customer-focused.
• Able to oversee complex services involving multiple technologies and stakeholders.
• Calm and decisive when managing escalations and production risks.
• A strong communicator who can translate complex topics into clear decisions and actions.
• Collaborative, proactive, quality-minded and commercially aware.

Why should you choose HSO International?

Development and growth

You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutionsand distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.

Fun and success

You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.

International project exposure

Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.

Freedom and responsibility

You have the freedom and flexibility to organize your workdays, but especially to shape your own career.