Global Service Architect - Voicebot and Chatbot

Atos SE; Bydgoszcz; On-site; PLN 180,000 - 240,000; Full time

Job summary

A global technology company is seeking a Global Service Architect for Voicebot and Chatbot solutions. In this role, you will lead R&D projects and optimize user experience through conversational AI technologies. Ideal candidates will have hands-on experience with AI platforms and cloud solutions. This position is based in Bydgoszcz, Poland and offers a dynamic work environment focused on innovation.

Benefits

Wellbeing programs & work-life balance

Private medical and dental care

Co-funding of sport activities

Courses and certifications

Conferences and Expert Communities

Gift packages for special occasions

Appreciation for seniority

Charity and eco initiatives

Qualifications

• Hands-on experience with conversational AI platforms.
• Integrating voicebots and chatbots with enterprise systems.
• Coordinating cross-functional teams and managing project timelines.
• Strong problem-solving skills with complex technical issues.

Responsibilities

• Lead R&D projects focused on voicebot and chatbot technologies.
• Design, implement, and optimize voicebot and chatbot solutions.
• Ensure seamless integration and alignment with organizational goals.

Skills

Analytical Skills

Communication Skills

Education

Certifications in relevant AI and machine learning technologies

Project management certifications (e.g., PMP, PRINCE2)

Certifications in cloud platforms (e.g., AWS Certified Solutions Architect)

Tools

Dialogflow

IBM Watson

Microsoft Bot Framework

Amazon Lex

AWS

Azure

Google Cloud

Job description

Global Service Architect - Voicebot and Chatbot

Ref. No: 525382

Location: Bydgoszcz, PL

Role Description

The Global Service Architect (GSA) for Digital Workplace (DWP) Voicebot and Chatbot is responsible for coordinating and leading research and development (R&D) projects focused on voicebot and chatbot technologies within the digital workplace ecosystem. The GSA will work closely with cross‑functional teams to design, implement, and optimize voicebot and chatbot solutions that enhance user experience and operational efficiency. This role requires a deep understanding of both DWP and conversational AI technologies, ensuring seamless integration and alignment with organizational goals.

Experience

• Architecting and implementing Digital Workplace solutions
• Leading R&D projects related to voicebot and chatbot technologies
• Hands‑on experience with conversational AI platforms such as Dialogflow, IBM Watson, Microsoft Bot Framework, or Amazon Lex
• Integrating voicebots and chatbots with enterprise systems and applications
• Coordinating cross‑functional teams and managing project timelines
• User experience (UX) design for conversational interfaces
• Cloud platforms such as AWS, Azure, or Google Cloud, specifically deploying AI solutions
• Familiarity with natural language processing (NLP) and natural language understanding (NLU) technologies
• Agile methodologies and DevOps practices

Skills

• Analytical Skills
  • Strong problem‑solving skills with the ability to analyze complex technical issues
  • Ability to interpret and leverage data to drive decision‑making and optimization
• Communication Skills
  • Excellent written and verbal communication skills
  • Ability to present technical concepts to non‑technical stakeholders
  • Strong collaboration skills with the ability to work effectively in cross‑functional teams
  • Experience in stakeholder management and communication

Certifications

• Certifications in relevant AI and machine learning technologies (e.g., Google Cloud AI Engineer, Microsoft Certified: Azure AI Engineer Associate)
• Project management certifications (e.g., PMP, PRINCE2) are a plus
• Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert)

Rewards and benefits

• Wellbeing programs & work‑life balance - integration and passion sharing events
• Private medical and dental care
• Co‑funding of sport activities, e.g. Multisport & OK system cards, b-active program
• Courses and certifications e.g. Google Cloud, AWS, ITIL
• Conferences and Expert Communities
• Gift packages for special occasions: Easter, Christmas, Children’s Day
• Appreciation for seniority: additional days off, Atos Jubilee gifts
• Charity and eco initiatives

This role requires a dynamic individual who can bridge the gap between technical expertise and strategic vision, ensuring that voicebot and chatbot solutions within the digital workplace are innovative, efficient, and aligned with business objectives.

We Are Open to Hiring People with Disabilities
At our company, we believe that diversity and inclusivity are key to our success. Therefore, we are pleased to announce that we encourage hiring people with disabilities. We value the unique talents and perspectives that each person brings to our team. We provide support and workplace accommodations to ensure that everyone can fully realize their potential. Join us and let’s create an inspiring workplace together!

The company's procedure for internal reporting by whistleblowers under the Law of June 14, 2024, on the protection of whistleblowers (Journal of Laws of 2024, item 928) is available HERE (click to see the document)