Global Production & Operations Manager

Revolut Ltd; Polska; Sur place; PLN 260 000 - 380 000; Plein temps

Résumé du poste

Revolut is seeking a Production Operations Manager to lead a large team and optimize customer service operations across global teams. The role focuses on developing people, shaping priority projects, and improving processes to sustain hyper-growth.

You will work with product and engineering partners to resolve issues, analyze performance data, and implement scalable systems to maintain service excellence and strong vendor relationships.

Qualifications

• At least a 2:1 degree from a top university.
• Experience in engineering is welcome.
• Experience in KPI-driven environments, e.g. a startup.
• Experience managing large teams with direct and indirect reports.
• Leadership, creative and motivational approach.
• Excellent communication and people management skills.
• Ability to work in a fast-paced environment and juggle multiple challenges.
• Analytical problem-solving and data-driven decision making.
• Identify operational inefficiencies and implement practical solutions.
• Root-cause analysis and performance metrics improvement.

Responsabilités

• Manage a team of direct and indirect reports.
• Define projects and timelines to reach goals quickly.
• Develop your team's potential and growth.
• Lead by example and resolve difficult customer issues.
• Collaborate with global teams to improve service levels.
• Make decisions using complex business cases and data analysis.
• Design and implement scalable processes and programs.
• Drive hyper-growth through process optimization.
• Own business line metrics and performance improvements.
• Build relationships with vendors and partners to influence decisions.

Connaissances

Leadership

Communication

People management

Analytical thinking

Problem solving

Data-driven

Operational optimization

Decision making

Fast-paced adaptability

Formation

2:1 degree from a top university

Engineering degree welcomed

Outils

SQL

Python

R

Description du poste

Revolut is seeking a Production Operations Manager to lead a large team and optimize customer service operations across global teams. The role focuses on developing people, shaping priority projects, and improving processes to sustain hyper-growth.

You will work with product and engineering partners to resolve issues, analyze performance data, and implement scalable systems to maintain service excellence and strong vendor relationships.