Global P&O Service & Operations Specialist

mars; Polska; Híbrido; PLN 120.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Life insurance

Private medical care

Employee Assistance Program

Lunch card

Online shopping discounts

Volunteer opportunities

Pet-friendly office

Descripción de la vacante

Mars is seeking a Global Service & Operations Analyst to support governance, implementation, and continuous improvement of P&O services. The role collaborates with service owners, Centers of Excellence, and regional stakeholders to manage changes from policy updates, regulatory requirements, and audits.

Hybrid work model in Warsaw. You will help ensure services are delivered consistently, compliant, and effectively implemented across countries and business units, supporting documentation,

Formación

• Bachelor's Degree in HR, Business Administration or related field.
• 2-3 years of work experience in HR, Shared Services, Operations or Finance preferred; Experience supporting HR, shared services, operations, governance, compliance, service management, or business process environments.
• Experience coordinating process, policy, service, or operational changes across multiple stakeholders.
• Experience maintaining documentation, procedures, process maps, and operational standards.
• Experience tracking activities, risks, issues, and dependencies in a structured environment.
• Ability to coordinate multiple workstreams and manage competing priorities.
• Strong organizational and attention-to-detail skills.
• Strong written and verbal communication skills in English.
• Ability to build effective relationships with stakeholders across functions and geographies.

Responsabilidades

• Governance & Compliance: ensure P&O services align with policies, standards and regulatory requirements.
• Coordinate service changes arising from legal, compliance, audit, risk, or policy-related requirements.
• Maintain documentation, procedures, service standards, and implementation records.
• Support reviews of service performance, compliance adherence, risks, controls, and remediation activities.

Conocimientos

Communication skills

Organizational skills

Stakeholder management

Multi-tasking

Educación

Bachelor's degree in HR/Business Administration

Herramientas

ServiceNow

Workday

HRIS

Knowledge management

Service management

Descripción del empleo

Mars is seeking a Global Service & Operations Analyst to support governance, implementation, and continuous improvement of P&O services. The role collaborates with service owners, Centers of Excellence, and regional stakeholders to manage changes from policy updates, regulatory requirements, and audits.

Hybrid work model in Warsaw. You will help ensure services are delivered consistently, compliant, and effectively implemented across countries and business units, supporting documentation,