Global Key Accounts Customer Service Leader

Amcor; Łódź; On-site; PLN 180,000 - 240,000; Full time

Job summary

Amcor is seeking a Customer Service Manager for Global Key Accounts. Based in Lodz, Poland, this permanent, full-time role leads the global key accounts team within the Snack & Confectionary umbrella, reporting to the CS Senior Manager.

The position emphasizes customer-centric service, cross-functional collaboration, and ensuring excellence in service delivery across Europe. The ideal candidate has 7+ years in CS/SC, strong leadership, analytical skills, and fluency in English; Polish and Czech

Qualifications

• At least 7 years’ experience in Customer Service/Supply Chain.
• Fluent in English, Polish and Czech (nice to have).
• Strong analytical and leadership abilities.

Responsibilities

• Lead Customer Service Representatives in execution of business strategy and customer-centric operations.
• Build customer loyalty by proactively managing the customer experience and expectations.
• Collaborate with Operations/Supply Chain to review schedules and mitigate issues.
• Partner with Sales to ramp-up new customers and support growth actions.
• Drive CI initiatives, training, and performance reviews.

Job description

Amcor is seeking a Customer Service Manager for Global Key Accounts. Based in Lodz, Poland, this permanent, full-time role leads the global key accounts team within the Snack & Confectionary umbrella, reporting to the CS Senior Manager.

The position emphasizes customer-centric service, cross-functional collaboration, and ensuring excellence in service delivery across Europe. The ideal candidate has 7+ years in CS/SC, strong leadership, analytical skills, and fluency in English; Polish and Czech