Global Head of People Services & Help Desk

Agoda Company Pte. Ltd.; Warszawa; On-site; PLN 277,000 - 485,000; Full time

Benefits offered by this job

Relocation support

Job summary

Agoda is seeking an Associate Director, Head of People Services & Help Desk based in Bangkok, with relocation support offered for eligible candidates. You will lead the People Services front door, Tier 1 help desk, Tier 0 self-service, and Global People Relations Services, shaping a scalable, trusted support model for a global workforce.

You will build governance, drive performance, and partner with HR, Legal, and Compliance to manage complex employee matters while ensuring an exceptional

Qualifications

• Bachelor’s degree in business, HR, or related field; advanced degree is a plus.
• Proven experience leading managers and multiple service teams in a fast-paced environment.
• Strong understanding of multi-tier service delivery models (Tier 0/1, Tier 2) and governance.

Responsibilities

• Lead Agoda’s People Services front door including Tier 1 Help Desk and Tier 0 self-service.
• Build and govern Global People Relations Services for complex employee matters.
• Define service standards, KPIs, and operating controls for high-quality, timely support.
• Drive self-service adoption, knowledge management, and data-driven improvements.

Skills

Leadership

Stakeholder management

Communication

HR knowledge

Project management

Analytical skills

Education

Bachelor’s degree in Business, HR, Operations, or related field

Tools

HRIS platforms

Case management systems

Knowledge bases

HR technologies

Job description

Agoda is seeking an Associate Director, Head of People Services & Help Desk based in Bangkok, with relocation support offered for eligible candidates. You will lead the People Services front door, Tier 1 help desk, Tier 0 self-service, and Global People Relations Services, shaping a scalable, trusted support model for a global workforce.

You will build governance, drive performance, and partner with HR, Legal, and Compliance to manage complex employee matters while ensuring an exceptional