Global Digital Workplace Delivery Lead

Takeda

Łódź

On-site

PLN 170,000 - 233,000

Full time

5 days ago

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Job summary

Takeda is seeking a Modern Workplace Delivery Lead to manage and optimize our global collaboration platforms, including Microsoft 365, Teams, SharePoint Online, and OneDrive. You will drive adoption, governance, and continuous improvement across a diverse, worldwide user base.

The role emphasizes licensing optimization, vendor management, and cross-functional collaboration with engineering, security, and business teams to deliver measurable workplace outcomes. Based in Łódź, Poland.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline.
8+ years of relevant experience supporting enterprise collaboration and productivity platforms.
Strong expertise in Microsoft Teams, Microsoft 365, SharePoint Online, and OneDrive for Business.
Experience with Adobe Experience Cloud and/or Creative Cloud solutions.
Experience with Copilot and AI-enabled workplace technologies.
Experience leading platform adoption, change management, and user enablement initiatives.
Strong understanding of SaaS service operations, licensing models, governance, and platform lifecycle management.
Experience developing end-user communications, training programs, support strategies, and knowledge management practices.
Experience managing technology vendors and service providers.
Strong stakeholder management, influencing, and communication skills.
Ability to lead cross-functional initiatives and work effectively with global teams.
Strong analytical, problem-solving, and decision-making skills.
Proficiency in English, both verbal and written, is a must.

Responsibilities

Lead operational management and service support for Microsoft Teams, Microsoft 365, SharePoint Online, OneDrive for Business, Adobe platforms, and related workplace technologies.
Ensure platform reliability, performance, governance, and service quality across a global user base.
Manage platform roadmaps, service enhancements, technology lifecycle activities, and continuous improvement plans.
Identify opportunities to improve employee productivity through Microsoft 365 capabilities, AI-powered experiences, and modern workplace innovations.
Evaluate emerging technologies and recommend solutions that improve collaboration, communication, knowledge sharing, and digital dexterity.
Oversee license management and optimization, ensuring effective allocation and utilization of productivity platform licenses.
Establish governance practices for premium productivity services, AI capabilities, collaboration technologies, and third-party integrations.
Monitor platform usage and identify opportunities to maximize business value from technology investments.
Develop adoption strategies, training programs, communications, and enablement campaigns for new and existing capabilities.
Translate technical platform changes into clear, business-friendly guidance and best practices.
Partner with change management teams to support successful adoption and rollout of new functionality.
Manage relationships with technology vendors and service providers supporting workplace productivity solutions.
Coordinate platform improvements, issue resolution, contract-related activities, and service enhancement opportunities.
Evaluate third-party productivity applications and integrations to ensure alignment with security, architecture, and governance requirements.
Provide leadership for technical troubleshooting, platform issue resolution, and service improvement initiatives.
Support the resolution of major incidents affecting collaboration and productivity technologies.
Establish operational processes, knowledge management practices, and support models that enhance service quality.
Lead small project teams and provide mentoring, coaching, and technical guidance.
Foster collaboration across engineering, support, security, architecture, and business teams.
Contribute to strategic planning and execution of digital workplace modernization initiatives.
Communicate effectively with senior stakeholders and translate technology opportunities into measurable workplace outcomes.