Global Customer Service Liaison — Remote

Abbott Laboratories; Warszawa; On-site; PLN 67,000 - 89,000; Full time

Job summary

Exact Sciences in Warsaw seeks a Customer Service Liaison I to support external inquiries from healthcare professionals and sales teams across markets. The role handles phone, email, and other channels, ensuring clear, accurate responses and adherence to SOPs.

You will coordinate with internal operations and field staff to support order fulfillment, document calls, and maintain privacy standards while delivering a high level of service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Willingness to support positive experiences for customers and internal teams.
• Ability to follow and maintain SOPs and procedures.
• Proficiency in written and spoken English is essential.
• Experience with CRM tools is a plus.

Responsibilities

• Answer incoming calls and document interactions per policy.
• Assist with product information and SOP-compliant processes.
• Support order fulfillment and coordinate with field teams.
• Handle routine inquiries and escalate when appropriate.
• Protect data privacy in line with GDPR during daily tasks.
• Develop understanding of partner accounts and day-to-day activities.

Skills

Active listening

Written & spoken English

Communication skills

Customer service orientation

SOP adherence

Education

High school diploma

Level 4 vocational qualification

Bachelor’s degree in modern languages

Tools

Microsoft Suite

Salesforce

Job description

Exact Sciences in Warsaw seeks a Customer Service Liaison I to support external inquiries from healthcare professionals and sales teams across markets. The role handles phone, email, and other channels, ensuring clear, accurate responses and adherence to SOPs.

You will coordinate with internal operations and field staff to support order fulfillment, document calls, and maintain privacy standards while delivering a high level of service in a fast-paced environment.