Global Customer Experience Specialist

A.P. Moller - Maersk; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

Life & Accident Insurance

Supplementary Pension Plan (PPK)

ZFŚS Company Social Benefits Fund

Employee Assistance Program

Global Referral Program

Role Specific Benefits

Job summary

Maersk Warsaw is seeking a Customer Experience specialist to create tailor-made logistics solutions and own the customer experience from order to voyage. You will coordinate with global teams to move shipments efficiently and deliver exceptional service.

The role requires strong communication, an upfront, proactive mindset, and the ability to work in a matrix organization. English fluency is essential; Polish language skills are strongly preferred, German is a plus.

Qualifications

• Excellent planning skills with ability to juggle multiple tasks.
• Strong communication skills and customer-facing mindset.
• Fluent English; Polish language skills strongly preferred; German helpful.

Responsibilities

• Create tailor-made end-to-end logistics solutions for customers.
• Build strong customer relationships and identify new opportunities.
• Ensure shipment life cycle is executed smoothly and monitor service levels.
• Take ownership of customer issues and requirements end-to-end.
• Coordinate with the commercial organization on commitments and forecasts.
• Provide insights on risks and trends to Maersk management.
• Drive continuous improvement and promote smarter processes.
• Support the digitization agenda by encouraging use of new e-features on maersk.com.

Skills

Planning

Communication

English

Polish

German

Job description

Maersk Warsaw is seeking a Customer Experience specialist to create tailor-made logistics solutions and own the customer experience from order to voyage. You will coordinate with global teams to move shipments efficiently and deliver exceptional service.

The role requires strong communication, an upfront, proactive mindset, and the ability to work in a matrix organization. English fluency is essential; Polish language skills are strongly preferred, German is a plus.