Global CRM & AI Analyst — Service Transformation

WSA – Wonderful Sound for All; gmina Komorniki; On-site; PLN 90,000 - 130,000; Full time

Job summary

WSA – Wonderful Sound for All, a global leader in hearing solutions, seeks a Business Analyst CRM & AI to translate business challenges into digital CRM and AI-driven solutions. You will partner with stakeholders, document requirements, and help drive service transformation across our organization.

You will work in a fast-paced, collaborative environment, shaping CRM initiatives, supporting AI adoption, and growing toward Product Owner or Product Manager roles within a worldwide team.

Qualifications

• 3+ years of experience as a Business Analyst or similar role.
• Experience gathering requirements, facilitating workshops, and translating needs into functional specs.
• Experience with CRM platforms (Salesforce preferred) or ERP/e-commerce/Contact Center systems.
• Analytical mindset with ability to improve processes using technology.
• Exposure to AI-enabled solutions or interest in applying AI to business processes.

Responsibilities

• Partner with global stakeholders to understand challenges and translate into requirements, user stories, and specs.
• Facilitate workshops, document processes, use cases, and business cases; identify process improvements.
• Support AI-enabled and CRM solutions by working with Product Owners and IT teams.
• Analyze customer service processes to improve efficiency through CRM, AI, automation, and digital product development.
• Assist backlog prep, prioritization, UAT, release readiness, and solution implementation.
• Collaborate across functions and geographies to deliver global CRM initiatives.

Skills

CRM

Salesforce

Agile

Stakeholder mgmt

AI awareness

Tools

Salesforce

Job description

WSA – Wonderful Sound for All, a global leader in hearing solutions, seeks a Business Analyst CRM & AI to translate business challenges into digital CRM and AI-driven solutions. You will partner with stakeholders, document requirements, and help drive service transformation across our organization.

You will work in a fast-paced, collaborative environment, shaping CRM initiatives, supporting AI adoption, and growing toward Product Owner or Product Manager roles within a worldwide team.