Customer RMA and Asset Data Manager

Adtran; Gdynia; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work in Gdynia (3 days)

Private health care

Multisport Card

3% employer contribution to PPK

English lessons

Job summary

Adtran is seeking a Customer RMA and Asset Data Manager to globally oversee asset and entitlement master data across ERP and CRM. You will ensure data accuracy, support reverse logistics activities, and coordinate with cross-functional teams to improve data governance and data quality.

The role requires a degree in a related field, strong data-analysis skills, and fluent English, with a flexible hybrid work setup in Gdynia and opportunities to collaborate across sites.

Qualifications

• Degree in Business Administration, Economics, Supply Chain Management, Information Management, or related field.
• Experience in master data management, asset management, logistics, or a related operational environment.
• Strong analytical skills and ability to handle large data sets and reports.
• Experience with ERP/CRM systems is a plus.
• Excellent written and spoken English.

Responsibilities

• Manage asset and entitlement master data across ERP and CRM systems.
• Update asset information during contract renewals and other business changes.
• Coordinate with Spare Parts Managers to ensure data accuracy for planning.
• Monitor data interfaces between ERP and CRM; identify inconsistencies and coordinate fixes.
• Produce regular and ad hoc reports to identify data-quality gaps.
• Drive data-quality improvements and root-cause analysis.
• Represent Reverse Logistics in data-management projects.
• Collaborate with cross-site stakeholders to improve asset-management processes.

Skills

Analytical skills

Fluent English

Data reporting

Stakeholder management

Cross-functional teamwork

Proactive, structured

Education

Degree in Business Administration / Economics / Supply Chain Management / Information Management

Tools

ERP systems

CRM systems

Job description

Welcome!Our Growth is Creating Great Opportunities!Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!Thanks for your interest in working on our team!The Customer RMA and Asset Data Manager is responsible for the global management, accuracy, and continuous improvement of asset and entitlement master data supporting Reverse Logistics processes.Accurate and timely asset data is a critical input to key business processes, including RMA case handling, spare-parts planning, and depot dimensioning. The role acts as a key coordination point for asset-related data and interfaces, working closely with Reverse Logistics, Spare Parts Management, Service Business Management, and other cross-functional stakeholders.The role combines master data management, data quality monitoring, analysis, cross-functional coordination, and continuous improvement to ensure reliable asset information across ERP and CRM systems.ResponsibilitiesManage asset and entitlement master data, including new asset assignments and regular reviews of existing assignments.Maintain and update asset information in line with contract renewals and other relevant business changes.Collaborate closely with Spare Parts Managers to ensure asset data is accurate, complete, and suitable for spare-parts planning and depot dimensioning.Monitor asset-data interfaces between ERP and CRM systems, identify inconsistencies, and coordinate corrective actions.Validate system asset records against customer installed-base information and other relevant data sources.Develop and provide regular and ad hoc reports and analyses to identify data-quality gaps, inconsistencies, and improvement opportunities.Proactively drive data quality and data integrity, identifying root causes of recurring issues and supporting sustainable improvements.Represent Reverse Logistics in projects and initiatives related to asset management, master data, and system interfaces.Work with cross-functional and cross-site stakeholders to continuously improve asset-management processes and data governance.RequirementsDegree in Business Administration, Economics, Supply Chain Management, Information Management, or a related field, or equivalent relevant professional experience.Experience in business administration, master data management, asset management, logistics, customer service, or a related operational environment.Strong analytical skills and confidence working with large data sets, reporting, and data-quality analysis.Good understanding of business processes and the ability to identify relationships between master data, systems, and operational outcomes.Experience with ERP and CRM systems; relevant hands-on experience is an advantage.Strong proficiency with standard office and reporting applications; advanced data analysis/reporting capabilities are an advantage.Ability to work effectively in a cross-functional and international environment.Proactive, structured, and detail-oriented approach, with the ability to work independently and take ownership of topics.Strong communication and stakeholder-management skills.Fluent written and spoken English.Compensation and BenefitsStable employment conditions based on an employment contract (turnover rate below 4%)1 additional vacation day for all, and 1 extra after 10 years being with usFlexible working hours and possible hybrid work (presence in the office in Gdynia 3 days a week)English lessons during working hoursInternal training program to support your training needsPaid employee referral programMultisport Card3% employer contribution to PPKPrivate Health Care at Medicover (extended package for employees and possibility to enroll family members)Strong team-oriented and friendly work cultureAccess to various sports activities and eventsModern office (well-equipped gym and playroom) close to the SKM/PKM stations#LI-Hybrid