Global Accounts Coordinator with German

Vastbouw; Województwo pomorskie; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

A shared service center is seeking a Global Accounts Coordinator who will be responsible for delivering contracted services to customers within the EMEA region. The ideal candidate will have fluent English and German, along with a proactive attitude and strong organizational skills. Responsibilities include managing service levels, coordinating onboarding, and building relationships with stakeholders. The role offers a hybrid work model, annual bonuses, and various training programs.

Benefits

Work in a hybrid model (2 days in the office/week)

Annual bonus system

Language programs (Learnlight)

A rich package of training courses

Bonuses and additional days off based on tenure

Qualifications

• Fluent English and German (B2-C2).
• Proactive attitude – takes initiative and ownership of tasks.
• Ability to manage multiple priorities and stay organized.

Responsibilities

• Identify internal and external stakeholders and set up a service knowledge management system.
• Coordinate onboarding, service acceptance, and operational readiness.
• Communicate service transition updates to stakeholders.

Skills

Fluent English

Fluent German (B2-C2)

Proactive attitude

Time management

Organizational skills

Flexible and adaptable

Job description

MeetRicoh Business Services(RBS) – a shared service center where people are at the heart of our business and shape our culture: a diverse, inclusive, and supportive environment where employees are valued, respected, and motivated. Founded in 2017, RBS in Gdańsk provides business and administrative support to multiple Ricoh companies across the EMEA region.

Whatmakes us a great place to work?We foster a positive atmosphere where collaboration and personal development are encouraged. We also provide opportunities to engage in community and environmental initiatives, reflecting our strong commitment to social responsibility. When our employees love what they do, they unlock growth, spark energy, and deliver meaningful results.

RBS is part ofRicoh– a Japanese company founded in 1936, renowned for its printers, modern office equipment, and digital solutions. We create technologies and services that support modern office environments, empowering companies and individuals, inspiring innovation, enhancing sustainability, and driving business growth.

We are searching for a:

Global Accounts Coordinatorwho will be responsible for delivery of the contracted services to customers within the EMEA region.

Your responsibilities:

Identify internal and external stakeholders and set up aservice knowledge management systembased on Ricoh’s best practices.

Coordinateonboarding, service acceptance, and operational readinessduring the transition phase to ensure smooth service setup according to the contract.

Communicate service transition updates to all relevant internal and external stakeholders.

Manageservice levels, performance, and customer satisfaction, including measurement and reporting.

Ensure best practices are followed and drive continuous improvement through aService Improvement Plan.

Handleglobal communications, taking ownership of query resolution, issue escalation, and reporting.

Work closely with internal teams and account managers in Ricoh Operating Companies (OpCos) to build strong business relationships.

Contribute to thecreation and standardizationof Ricoh’s service processes and procedures.

Monitor and track orders, keeping customers and stakeholders informed and ensuring data accuracy across systems, assets, and requests.

What we’re looking for:

• Fluent English and German (B2-C2).

Proactive attitude– takes initiative and ownership of tasks.

Ability tomanage multiple prioritiesand stay organized in a dynamic environment.

Confidence totake the leadand make decisions when needed.

Curious and eager to learn, not afraid to ask questions or seek clarity.

Focused onwhat truly mattersand able to manage time effectively.

Flexible and adaptable tochange and fast-paced situations.

We offer benefits such as:

• Work in a hybrid model (2 days in the office/week)
• Annual bonus system
• Language programs (Learnlight)
• A rich package of training courses
• Bonuses and additional days off based on tenure